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Confusing Scan Results


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When reviewing the results of the scan  I click "Quarantine". Then I have a choice of Cancel, Always Ignore, or Ignore Once. Are the items quarantined ? I am unable to determine this from the interface even though in the options or settings the slider says "Always Quarantine". How do I delete the Quarantined items? The interface needs some work to eliminate confusion. Not sure I like this new layout. When I close the scan results the message says the items will stay on my computer. Huh ??? Very confusing.

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  • Staff

Hi @Flyer172,

You're seeing the "Cancel", "Always Ignore" and "Ignore Once" options because the detections are unchecked.
At the end of the scan, make sure the detections have a checkmark next to them. This will allow you to quarantine the selected items.

Did you manually uncheck the detections or were they already unchecked? If the latter, it might be due to how you have your PUP and PUM settings configured.
Note that the Automatic Quarantine setting in Settings -> Security applies to Real-Time Protection malware detections; not scan detections.


Please carry out the instructions in the link below so we can take a look at your scan configuration and results:

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