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Can't run any malware removal program


ssalern2

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Hi all. I have a HP Compaq nx 7400 and I have been infected with something very nasty. It will let me run Hijack this or any malware remover - Spybot, Spysweeper won't update & I have even gotten that shutdown error box (for some reason I got past that now) - nothing works at all. I have tried root repeal and all it shows is this:

hiberfil.sys - Locked to windows in c:\1386\

Then while it's scanning, the program shuts down.

Here are the details on my machine:

Windows XP Professional Service Pack 2 (build 2600) Hewlett-Packard

HP Compaq nx7400 (EZ113AT#ABA) F.06

Enclosure Type: Notebook

*Processor ^a * *Main Circuit Board ^b *

1.85 gigahertz Intel Core Duo

64 kilobyte primary memory cache

2048 kilobyte secondary memory cache Board: Hewlett-Packard 30A2 KBC

Version 40.15

Bus Clock: 166 megahertz

BIOS: Hewlett-Packard 68YGU Ver. F.06 06/06/2006

*Drives* *Memory Modules ^c,d *

80.02 Gigabytes Usable Hard Drive Capacity

40.65 Gigabytes Hard Drive Free Space

Is there any thing I can do to get this thing off my machine? I mean, it's locked me out of everything...all this malware programs do it start and quit and then exe's are totally useless. Webroot won't update and when I tried it, it tells me the installation has been damaged and to reinstall Spysweeper. The Symantec scan shows a clean machine.

Thanks in advance for your help.

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  • 3 weeks later...

Hello and welcome to Malwarebytes.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a New Hijackthis log. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.

Take a read in this thread on instructions on how to post a Hijackthis log and other further instructions:

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Please note that the forum is very busy and if I don’t hear from you in five days this thread will be closed.

With Regards,

Extremeboy

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