Jump to content

Recommended Posts

7 minutes ago, dexmot74 said:

Experiencing the same thing. Have to leave "Web Protection" off or system is unusable. Let me know what I can do to help.

If you would, please do the following so that the QA team can take a look at the data to try and hunt down the cause of the issue if you don't mind:


  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply





Link to post
Share on other sites
34 minutes ago, dexmot74 said:

Here you go. FYI, it might not just be Web Protect, had to disable other services as well. Haven't narrowed it down to which Malwarebyte service it is yet.

mbst-grab-results.zip 7.1 MB · 0 downloads

I do see some leftovers from Sophos AV.  Malwarebytes has some known conflicts with it.

Link to post
Share on other sites
54 minutes ago, dexmot74 said:

Hard to believe that's it. Sophos was uninstalled a long time ago and this just started happening.


AppInit_DLLs: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL => C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll [235928 2018-03-05] (Sophos Limited -> Sophos Limited)

Lets see what a staff member has to offer. @LiquidTension

Link to post
Share on other sites

Can we please get some updated logs from FRST



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you



Link to post
Share on other sites
16 hours ago, dexmot74 said:

Hard to believe that's it. Sophos was uninstalled a long time ago and this just started happening.

Roughly how long has this issue occurred? Less than a week?

When the issue occurs, is the whole system frozen? Is mouse/keyboard input still possible?
Does the system eventually recover or is it frozen indefinitely?
Does disabling Web Protection mitigate the issue entirely or only partly?

Can you perform a clean boot please: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows
When configuring it, re-check Malwarebytes Service in the list of installed services.

Reboot your computer, re-enable Web Protection and check if the issue still occurs. Please let us know how you get on.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.