MalwareBytes Crashes Windows 10 1903

[cpmasesa]

MalwareBytes crashes my laptop frequently - more than five times in 3 hours; this has been happening over the past 5 days.

New computer, install BitDefender Total Security for anti-virus protection and MalwareBytes Premium for Malware protection.

My laptop keeps on crashing.

Windows dump files suggest that Malwarebytes is the problem. Disabling MalwareBytes seems to fix the problem.

I've attached the zip file generated by MBST for help in reviewing what the problem might be.

I've also attached the latest windows mini-dump file in the event that its useful in determining what's going wrong.

Clemens

mbst-grab-results.zip WindowsMiniDump_091719-11968-01.zip

[Malwarebytes]

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[SPDIF]

That is because you now use two malware programs on your PC! Never a good idea and it slows down your computer a lot.

I have one pc here with bitdefender installed and have tested this. The solution is to exclude the files or program map from each other from scanning.

In Malwarebytes you exclude Bitdefenders program files map and vice versa. This will do the trick.

 

[exile360]

The list of items to exclude from Bitdefender's real-time protection/antivirus component can be found in this support article, and for excluding Bitdefender from Malwarebytes, please refer to the instructions under the Exclude a File or Folder section of this support article (you'll want to exclude Bitdefender's folder(s) located under C:\Program Files and/or C:\Program Files (x86) as well as any Bitdefender data folder(s) located under C:\ProgramData).

You might also try disabling fast startup as it has been known to occasionally cause issues with Malwarebytes and other programs.  You'll find instructions on how to do so here as well as here.

I hope this helps, but please let us know if you require further assistance or if the issue still persists after creating exclusions in the two programs for one another and disabling fast startup.

Thanks

Edited September 17, 2019 by exile360

[MarkR61]

6 hours ago, exile360 said:

The list of items to exclude from Bitdefender's real-time protection/antivirus component can be found in this support article, and for excluding Bitdefender from Malwarebytes, please refer to the instructions under the Exclude a File or Folder section of this support article (you'll want to exclude Bitdefender's folder(s) located under C:\Program Files and/or C:\Program Files (x86) as well as any Bitdefender data folder(s) located under C:\ProgramData).

This was most helpful.  Thank you!