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Periodic Freezing on system


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Odd, thought the problem was gone. Woke PC up from sleep mode... and as soon as I opened Chrome it started freezing again.


Tried toggling web/exploit/malware/ransomware. It seemed to go away when ransomware was disabled. but re-enabling it didn't make it come back immediately... I'll try disabling the self-protection and see if it comes back.

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It's certainly worth a try.  If you want to reset Malwarebytes, you should do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

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Excellent, thanks for the update.  If you would, please do the following so that the QA team can take a look at the data to try and hunt down the cause of the issue if you don't mind:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Thank you so much for helping us to track this down.  I'll notify a member of the Support team immediately so that he may collect the logs for the Developers to analyze the data.

@LiquidTension if you would, please take a look at the logs/data provided.  Hopefully it will give the Developers some insight into what is causing these intermittent performance issues.

Thanks

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  • Staff

Hi @Carl81,

Thanks for reporting this. We'll need some more information to look further into the issue.

  • When the issue occurs, is the entire system frozen? Is mouse/keyboard input still possible? Or is the freezing limited to particular programs?
  • Does the system eventually recover or is it frozen indefinitely?
  • When did this first start occurring? Were any significant changes made to the computer around this time?
  • Is this consistently reproducible? Does this always occur with Self-Protection enabled?
  • Does disabling Self-Protection mitigate the issue entirely?
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