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Greetings,

I am using Beta 4.0.1 along with Windows 10 Defender. W10 up to date with all security KBs, etc.

Compared to my previous Malwarebytes, the Beta seems to be running very slow. Is that normal because it may be probing deeper? It usually takes well more than 5 minutes just to scan memory. As I was writing this, the scan completed, taking nearly 20 minutes. As usual, I am told I have a clean computer, which is good news.

 

Here is the full scan report

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/15/19
Scan Time: 6:55 AM
Log File: ac1ad578-d7af-11e9-bc83-e03f49ea007d.json

-Software Information-
Version: 4.0.1.31
Components Version: 1.0.0
Update Package Version: 1.0.13069
License: Premium

-System Information-
OS: Windows 10 (Build 18362.356)
CPU: x64
File System: NTFS
User: System

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 357372
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 19 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

Thanks

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While it is executing a scan command, you should not do anything, close all unnecessary running programs, to get the best scanning performance.

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I cannot say for certain as it may certainly change depending on the system/configuration etc., however my experience so far has actually been that my scans are noticeably faster in the beta compared to v3, with my Threat scan times (with rootkit scanning enabled) being reduced from close to 2 minutes in version 3 down to just over 1 minute in the v4 beta.  Of course any number of factors can impact scan times so it is entirely possible that not everyone should expect the same results, however it might be wise to take a look in Task Manager and see what process(es), if any, is using a large amount of CPU% (aside from Malwarebytes/MBAMService.exe) while your scans are running as that may indicate what the culprit might be with regards to slowing your scan times.

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My experience has been more aligned with @exile360's. Faster, not slower. I am running a Windows 10 Pro beta (Build 18980.1). I'm not using Windows Defender, but I only highlight that as a difference, not suggesting that it is the cause.

 

Out of curiosity, what CPU are you running? Is your BIOS and are your drivers up to date?

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Hi @shermank,

Thanks for the feedback.

Approximately how long did a typical scheduled scan take to complete with Malwarebytes version 3?
If you run a manual Threat Scan with Malwarebytes version 4, what is the completion time?

Note that a scheduled scan in Malwarebytes will run with lower priority than a manual scan. This is very much dependent on other activities being performed at the time of the scheduled scan. When a scheduled scan is running, Windows will prioritise it much lower than "foreground" activities.

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Thanks for your interest and comments. I am learning that Beta behaves somewhat differently from my previous Premium installations of the program. This morning, a scan ran without any notification.  Because I was not sure whether the scheduled scan had run, I opened up the program to learn that it had, in less than 9  minutes, which I think is satisfactory. The scan covered almost 360,000 files and reported 4 are malware. However, I believe those are false positives, so I am ignoring that.

I probably should read the docs and find my own answer, but how do I set MWB to automatically report the end of a scan and the results, just as my previous version did? Thanks, again.

 

Sherm

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Hi @shermank,

A notification is still displayed when a scheduled scan completes.

image.png.99f55258cf6756e39b9e9f100e9240f3.png

Were you at the computer when the scan was reported to have finished? Note the notification will self-dismiss itself, so if you were not at the computer you may have missed it. Also note that if the Malwarebytes user interface is in focus, the notification will not be displayed.

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1 hour ago, LiquidTension said:

Hi @shermank,

A notification is still displayed when a scheduled scan completes.

image.png.99f55258cf6756e39b9e9f100e9240f3.png

Were you at the computer when the scan was reported to have finished? Note the notification will self-dismiss itself, so if you were not at the computer you may have missed it. Also note that if the Malwarebytes user interface is in focus, the notification will not be displayed.

I was at the computer during the scan. I did not see a notification until I brought up and activated the app on my PC desktop with a right mouse click..then I saw the notification. This is a bit different from what was expecting, but I am satisfied that my daily scheduled scan is running as expected. btw, normally with the previous MWB, an icon was tucked away within the upward carat hidden icon box on the right side of the task bar. Does that make sense to you...:-)...hope I have explained that correctly.

 

Sherm

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Hi Sherm,
 

16 hours ago, shermank said:

btw, normally with the previous MWB, an icon was tucked away within the upward carat hidden icon box on the right side of the task bar. Does that make sense to you

This is typically referred to as the Malwarebytes tray app and is still included with Malwarebytes version 4.

image.png.881e1e65a8675a613d1dbcf29a3fe193.png

Are you saying the Malwarebytes tray app isn't present for you? This would explain why you didn't see a notification when the scheduled scan completed.

Could you reboot your computer (Windows Start button -> Power button -> Restart) and check if the tray app is still missing or not.

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Hi LT,

After reading your latest comment I did some checking and saw that MB was not listed among my startup programs. So, I remedied that, along with the tray app, and rebooted. MB still does not show among the hidden icons in the box at the bottom right on the task bar. But, it did run on its own at its scheduled 0630 time this morning, and took nearly 19 minutes. No problems were reported. btw, I am running MB concurrently with Windows Defender. Both seem to play nice together.

 I also run Win Patrol paid addition. It always reports any changes to startup or other areas...but, did not make any such report this morning in re MB being added.

I am also puzzled by the fact that even after adding it to my startup list, no MB icons appear where I would expect them, but the program does start as scheduled.

 

Sherm

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Here is what is in my hidden apps box

 

image.png.4e9be35ab0e2ce8230d12e53eed87675.png

and here is my startup list

image.png.e491ee1475b9c4c0460caab444dcad0f.png

again, thanks

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The tray app should run on startup, launched by the service (the service is listed under services.msc and will not show up under normal startups; this is why you didn't see Malwarebytes listed in your startup apps; this is normal and expected).  That said, if it wasn't starting up normally on its own then it is probably the result of having fast startup enabled; it's a feature in Windows 10 known to cause problems with Malwarebytes and many other applications.  You can verify this by removing the extra startup you added to your system for Malwarebytes and then disabling fast startup.  Instructions on how to do so can be found here as well as here.

As for WinPatrol, I don't believe it monitors services or drivers which would explain why it wouldn't see Malwarebytes' startup entries.  You can use a tool like MS Sysinternals Autoruns to see them along with most other startup locations, including many that aren't exposed in Windows' normal startup monitoring tools and which likely aren't listed in WinPatrol either.

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Hi Sherm,

As exile360 mentioned, the startup of the tray app is handled by the Malwarebytes Service, so there's no need to manually add startup items.

You mentioned you rebooted the machine and the tray app still didn't launch. Just to confirm, did you use the Restart option? If so, Fast Startup won't be a factor as it only applies to shut downs.

If you revert the startup changes you made and carry out the following steps, please verify if the tray app starts or not.
Windows Start button -> Power button -> Restart

We'll need to investigate further if it doesn't.

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Hi LT....normally, I shut down the computer at the end of my day...I have it set so that I can restart by touching the keyboard. This morning, after reading your post, I shut down as usual, but used the button on the face of the computer case to restart...still no change in MWB.

I have MWB set to scan every morning at 0630 CDT.  it is in a self started scan now as I write this, visible in the task bar

Bottom line to your question is that I see no noticable change from the issue that spawned my post. The program does its job in the background. While running it shows up in the task bar with a visible green progress line during the scan, but only if I double click on the desktop app.. So, that seems to answer your question about whether the tray app starts or not. 

As for your earlier point, the program shows up as Automatic in services.msc. btw, I also checked msconfig for startup programs. I was referred to the task master startup list. That is different from how msconfig operated in W7...

The scan has completed while writing this, it took less than 10 minutes, reporting  what I know are 4  false positives. Otherwise, no problems. Again, thanks for your interest.

Sherm

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Hi Sherm,
 

On 9/18/2019 at 12:45 PM, shermank said:

I shut down as usual, but used the button on the face of the computer case to restart

I wouldn't suggest powering off the machine in that manner. You may end up doing more damage to the computer.
 

On 9/18/2019 at 12:45 PM, shermank said:

I was referred to the task master startup list.

Yes, we saw that. As both exile360 and myself mentioned, all startup related activity in Malwarebytes is handled by the Malwarebytes Service. There should no items in the Task Manager startup list that are related to your Malwarebytes product.

-----

When we talk about restarting, we're referring to the following action:

  • Click the Windows Start button in the bottom left corner of the screne.
  • Click the power button at the bottom of the Start menu.
  • Click Restart (not Shut down).


After the computer has restarted and login process has fully completed, you should see the Malwarebytes trayapp icon in the system tray/notification area next to the system clock. You may need to click the chevron (^) to see it.

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Hi LT..

I have been traveling for the last few days, and could not respond to your latest post. I have gone through the processes as you outlined above, but see no MBW icons or other indications of activity. However, when I click the desktop shortcut for MBW, its window appears giving me a status report. btw, when you wrote about my using the power button on the face of the computer, perhaps I did not make myself clear. I had shut down in the proper way, letting W10 go through its shutdown procedures before my screen went dark and all hard drive activity stopped. So, I am certain that I initiated a cold start.

Do you see any value in my uninstalling the Beta and reinstalling it?

 

Sherm

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5 hours ago, LiquidTension said:

Hi Sherm,

Thanks for the information. We'll need some additional data to see exactly what's going on.

Could you run the Malwarebytes Support Tool and attach the generated mbst-grab-results.zip file please.
Instructions can be found here: https://support.malwarebytes.com/docs/DOC-2396

Thank you!

Hi Lt,

as it turns out, my wife and I left for another vacation trip yesterday and will be away until well l into October. So, let's put this on the shelf until we are home and I am back at my computer....

thanks, as always. 😉😎

 

sherm

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