Jump to content

Recommended Posts

Hello,

 

I know this question is overly basic, but this is my first time doing this, so please forgive me.

 

I am trying to use the "push to install" feature to install malwarebytes on computers at my work, but every time I try it comes back with the error "the specified network password is incorrect". I presume that I am putting in the username and password wrong, but I am not sure what needs to go there or how to find it! I can easily login to the admin accounts for all PC's involved (running window's 10). I have tried the displayed username and password used to login to the cpu; I have tried the microsoft account username and password; I have tried changing the password, etc.

What needs to go there and how can I find that information? If it helps, the computers are just part of "WORKGROUP".

 

Thanks a million to anyone who can help!

--Brandon

Share this post


Link to post
Share on other sites

Greetings,

I believe you simply need to do some prep on your endpoints to get them ready to deploy the software.  The following information should help which is an excerpt from the Endpoint Security Quick Start Guide found here:

Quote

 

• Windows 7/8/8.1/10 endpoint preparation

  • From the Windows Start Menu, launch Control Panel
  • Launch Network and Sharing Center by double-clicking on its icon
  • Select Change advanced sharing settings from the menu on the left side of the screen
  • Click the arrow to the right of All Networks or Domain (dependent on network environment).
  • Turn on Network discovery, File sharing and Printer sharing.
  • Click the Save changes button
  • Close the Control Panel screen.
  • WORKGROUP ONLY: Enable the built-in administrator account by opening a command prompt as administrator,
    and typing the following command:
            net user administrator /active:yes

 

You can find additional information in the guide linked above as well as in the knowledgebase found here as well as the Malwarebytes Management Console Administrator Guide located here.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

Share this post


Link to post
Share on other sites

Hi @bdawg425,

The steps @exile360 provided should assist you in getting the push install working, you would need to have the administrator account enabled and have the same password set on each machine. Please do let us know if you have any further trouble, we'll be happy to help!

Share this post


Link to post
Share on other sites

Hello @exile360 and @N33dful, thank you so much for taking the time to help!

I tried these steps, as well as removing the firewall, and it did not work :/ 

Two points of change though: When pushing to non-windows 10 computer, there is no trouble at all (one is running windows 7 and the other is running windows 8). Also, after making the account on the windows computer a local account (instead of the default that is directly connected our microsoft account), the error message is "Access is Denied". I have confirmed that the account has administrator privileges.

 

What else should I try,

--Brandon

Share this post


Link to post
Share on other sites

Hi @bdawg425,

It looks like you spoke with Chris via chat and we've opened up a support ticket for this issue, let's continue working on this via the support ticket to resolve the trouble.

Share this post


Link to post
Share on other sites

Chris was able to solve the problem for me. We were never able to get the push to install working, but we used one of the other tabs to create an exe that installed just fine.

 

Again, thank you for your time!

--Brandon

Share this post


Link to post
Share on other sites

Excellent, I'm glad you were able to find a solution.  Please don't hesitate to let us know if there is anything else we can help with.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.