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lanyard

Malwarebytes takes up entire screen and hides taskbar, then disappears

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I just got a new computer today and installed Malwarebytes. When I opened it, however, it took up the entire screen and the print is HUGE. Way larger than anything else at my current resolution. It also is so big it hides the taskbar, and F11 doesn't do anything, neither does Escape. I tried Windows+Down Arrow and it does resize so I can see the top bar with minimize/maximize/close (this was hidden when the program opened).

 

But as soon as I try to resize the window to make it smaller by clicking on the edges, it disappears! It's still running and still on the taskbar, but it will not show up at all when I select it. Even going through the task manager and choosing Bring To Front does nothing.

 

I've uninstalled the program and reinstalled it with the same results.

20190911_211020.jpg

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I've fiddled with the program for a while, and finally made it do application updates. It fixed the issue. Sorry for not replying sooner, I did not see that this had a reply.

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Greetings,

That is a strange issue.  So updating resolved the problem for you?  If not, please let us know.  I've never seen behavior like this and it could have been a problem with the configuration files being corrupt causing the application to display incorrectly and updating corrected the issue by overwriting the bad data.

Please let us know if the issue persists or if the issue occurs again.

Thanks

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Yes, updating resolved the issue! I kind of wish that I had redownloaded the file and tried it that way, I used the file I had used the first time to install. It seems to be working great now!

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OK, good, well at least the issue is fixed.

Please don't hesitate to let us know if you have any further issues or if there is anything else we might assist you with.

Thanks

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Nevermind, issue NOT solved. Just opened up Malwarebytes again and it looks exactly like it did in the screenshot... what a long day! Sorry about that, it worked great after I had updated it.

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OK, thanks.  It could be an issue that Malwarebytes isn't scaling well with your current display settings which show as the following according to your logs:

Display Settings
==================================
Screen Resolution:   3840 X 2160
Screen Orientation:  landscape
DPI:                 216 X 216
Custom Scaling:      225 X 225

If you try scaling back your DPI settings, does that help at all?

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Where can I change DPI settings? I see where I can change resolution and scaling but nothing called DPI. What should it be set on?

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I found out that the scaling is apparently the DPI? I scaled it down and Malwarebytes did shrink! Unfortunately so did everything else, and now I can barely read what I'm typing here. My icons and task bar are also incredibly small.

 

I used CTRL+Scroll Wheel to make desktop icons bigger, but this has no effect on my taskbar.

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Yes, that's correct, it is the scaling setting.  I would suggest bringing it up to a readable level where it is as small as you can stand it without straining your vision and then see how Malwarebytes looks and hopefully you can find a happy medium where text is still big enough, but the Malwarebytes UI doesn't grow to enormous proportions.

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4 minutes ago, lanyard said:

I found out that the scaling is apparently the DPI? I scaled it down and Malwarebytes did shrink! Unfortunately so did everything else, and now I can barely read what I'm typing here. My icons and task bar are also incredibly small.

 

I used CTRL+Scroll Wheel to make desktop icons bigger, but this has no effect on my taskbar.

You have a Ultra HD screen on that VERY NICE  HP x360.

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By the way, Malwarebytes currently has a new beta version in testing that you might want to try out to see if it handles scaling better on high resolution/high DPI displays with large text.  I'm hoping this is one of the issues that they will resolve in this release given the fact that higher resolution displays are becoming much more common these days.  If you want to give the beta a try you will find instructions and a download link in this topic.  If you do decide to test it, please let us know how it goes and if it works any better with your higher DPI settings.

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Thank you for the Beta link!

 

At first downloading the Beta seemed to fix the problem. It showed up very small with my computer on 150%. I upped it to 175% and everything looked great size wise, except for Malwarebytes. It did not get bigger. I closed out and reopened, and it's giant again. The only difference is that I can resize the window to make it smaller, which I couldn't do on the regular version without it disappearing, but the text and images remain large and I can only see part of the program. Since there are no scroll bars, I can't access anything but one button.

 

Any text smaller than 175% is just too hard for me to focus on.

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OK, and what happens if you maximize the Malwarebytes UI, does that help at all to fit things into the available space?  I ask because with many apps, even if there isn't space on screen to show everything, once it is maximized it forces everything to fit in the available space so that you can at least see all of the controls and buttons (though not all of the text may fit on screen still in the available space).

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If I maximize it at this point (175%) I can see more of the program, but not enough to do much. Screenshot included.

malwarebytes.png

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I see, thanks.  I also just noticed this from the release notes, so it looks like DPI/scaling isn't something they've addressed in the UI yet, but hopefully they will since they are aware of these kinds of issues with high DPI configurations:

The UI does not support High DPI and certain screen resolutions

I don't know if maximizing version 3.8.3 (the non-beta) would be any better, but either way it looks like we won't have a perfect solution until they address the issue in a future release, hopefully in the final 4.x release whenever it is ready.

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It results in the same thing unfortunately.

 

Thank you for looking that up for me! I suppose I'll just have to wait :)

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Well that's unfortunate.  I was hoping it might at least be somewhat better.

Yes, we'll just have to wait I suppose, though I am hopeful since I know that they have been looking at and are aware of the DPI scaling issues with the UI, especially these days with 4K screens becoming much more common.  I am confident that they will be able to come up with a reasonable solution.  You would think, given how much empty/blank space there is in the UI (most UIs these days, frankly as that appears to be the style in use most often these days) that accommodating larger text would be easy, but unfortunately the reality is that it's a lot trickier than one might think.  Windows and UIs do funny things when the size of fonts/text changes, sometimes giving unpredictable results.  But hopefully they can find a way to make it work and scale well across a wide array of DPI settings and screen resolutions.

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Apparently it is an HP x360, at least according to Porthos above based on his analysis of the image of the screen posted by the user which would mean that it is either a 15.6" or 13" laptop, and since I doubt they make a 13" version with a 4K screen, I'm guessing it is most likely a 15.6" laptop which is definitely pretty small, and I can understand why a person would need to crank up the DPI/scaling settings to be able to read text properly on such a small display with so many pixels/such a high resolution.

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27 minutes ago, exile360 said:

Apparently it is an HP x360, at least according to Porthos

 Going by the logs.

Quote

Machine Information
==================================
System Manufacturer:        HP
System Model:               HP Spectre x360 Convertible 15-df0xxx

https://www.pcworld.com/article/3345956/hp-spectre-x360-15-2019-review.html

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