Jump to content

Malwarebytes takes up entire screen and hides taskbar, then disappears

Recommended Posts

I just got a new computer today and installed Malwarebytes. When I opened it, however, it took up the entire screen and the print is HUGE. Way larger than anything else at my current resolution. It also is so big it hides the taskbar, and F11 doesn't do anything, neither does Escape. I tried Windows+Down Arrow and it does resize so I can see the top bar with minimize/maximize/close (this was hidden when the program opened).


But as soon as I try to resize the window to make it smaller by clicking on the edges, it disappears! It's still running and still on the taskbar, but it will not show up at all when I select it. Even going through the task manager and choosing Bring To Front does nothing.


I've uninstalled the program and reinstalled it with the same results.


Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team


Link to post
Share on other sites


That is a strange issue.  So updating resolved the problem for you?  If not, please let us know.  I've never seen behavior like this and it could have been a problem with the configuration files being corrupt causing the application to display incorrectly and updating corrected the issue by overwriting the bad data.

Please let us know if the issue persists or if the issue occurs again.


Link to post
Share on other sites

OK, thanks.  It could be an issue that Malwarebytes isn't scaling well with your current display settings which show as the following according to your logs:

Display Settings
Screen Resolution:   3840 X 2160
Screen Orientation:  landscape
DPI:                 216 X 216
Custom Scaling:      225 X 225

If you try scaling back your DPI settings, does that help at all?

Link to post
Share on other sites

I found out that the scaling is apparently the DPI? I scaled it down and Malwarebytes did shrink! Unfortunately so did everything else, and now I can barely read what I'm typing here. My icons and task bar are also incredibly small.


I used CTRL+Scroll Wheel to make desktop icons bigger, but this has no effect on my taskbar.

Link to post
Share on other sites

Yes, that's correct, it is the scaling setting.  I would suggest bringing it up to a readable level where it is as small as you can stand it without straining your vision and then see how Malwarebytes looks and hopefully you can find a happy medium where text is still big enough, but the Malwarebytes UI doesn't grow to enormous proportions.

Link to post
Share on other sites

4 minutes ago, lanyard said:

I found out that the scaling is apparently the DPI? I scaled it down and Malwarebytes did shrink! Unfortunately so did everything else, and now I can barely read what I'm typing here. My icons and task bar are also incredibly small.


I used CTRL+Scroll Wheel to make desktop icons bigger, but this has no effect on my taskbar.

You have a Ultra HD screen on that VERY NICE  HP x360.

Link to post
Share on other sites

By the way, Malwarebytes currently has a new beta version in testing that you might want to try out to see if it handles scaling better on high resolution/high DPI displays with large text.  I'm hoping this is one of the issues that they will resolve in this release given the fact that higher resolution displays are becoming much more common these days.  If you want to give the beta a try you will find instructions and a download link in this topic.  If you do decide to test it, please let us know how it goes and if it works any better with your higher DPI settings.

Link to post
Share on other sites

Thank you for the Beta link!


At first downloading the Beta seemed to fix the problem. It showed up very small with my computer on 150%. I upped it to 175% and everything looked great size wise, except for Malwarebytes. It did not get bigger. I closed out and reopened, and it's giant again. The only difference is that I can resize the window to make it smaller, which I couldn't do on the regular version without it disappearing, but the text and images remain large and I can only see part of the program. Since there are no scroll bars, I can't access anything but one button.


Any text smaller than 175% is just too hard for me to focus on.

Link to post
Share on other sites

OK, and what happens if you maximize the Malwarebytes UI, does that help at all to fit things into the available space?  I ask because with many apps, even if there isn't space on screen to show everything, once it is maximized it forces everything to fit in the available space so that you can at least see all of the controls and buttons (though not all of the text may fit on screen still in the available space).

Link to post
Share on other sites

I see, thanks.  I also just noticed this from the release notes, so it looks like DPI/scaling isn't something they've addressed in the UI yet, but hopefully they will since they are aware of these kinds of issues with high DPI configurations:

The UI does not support High DPI and certain screen resolutions

I don't know if maximizing version 3.8.3 (the non-beta) would be any better, but either way it looks like we won't have a perfect solution until they address the issue in a future release, hopefully in the final 4.x release whenever it is ready.

Link to post
Share on other sites

Well that's unfortunate.  I was hoping it might at least be somewhat better.

Yes, we'll just have to wait I suppose, though I am hopeful since I know that they have been looking at and are aware of the DPI scaling issues with the UI, especially these days with 4K screens becoming much more common.  I am confident that they will be able to come up with a reasonable solution.  You would think, given how much empty/blank space there is in the UI (most UIs these days, frankly as that appears to be the style in use most often these days) that accommodating larger text would be easy, but unfortunately the reality is that it's a lot trickier than one might think.  Windows and UIs do funny things when the size of fonts/text changes, sometimes giving unpredictable results.  But hopefully they can find a way to make it work and scale well across a wide array of DPI settings and screen resolutions.

Link to post
Share on other sites

Apparently it is an HP x360, at least according to Porthos above based on his analysis of the image of the screen posted by the user which would mean that it is either a 15.6" or 13" laptop, and since I doubt they make a 13" version with a 4K screen, I'm guessing it is most likely a 15.6" laptop which is definitely pretty small, and I can understand why a person would need to crank up the DPI/scaling settings to be able to read text properly on such a small display with so many pixels/such a high resolution.

Link to post
Share on other sites

27 minutes ago, exile360 said:

Apparently it is an HP x360, at least according to Porthos

 Going by the logs.


Machine Information
System Manufacturer:        HP
System Model:               HP Spectre x360 Convertible 15-df0xxx


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.