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liewcake

BSODs since rebuilding PC

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Hello,

I recently rebuilt my pc with a new CPU and motherboard. As with any rebuild, I reset my PC and reinstalled all my programs, Malwarebytes and Bitdefender included. I've recently been getting multiple BSODs such as, BAD_POOL_CALLER, KMODE_EXCEPTION_NOT_HANDLED, KERNEL_SECURITY_CHECK_FAILURE. I've already tried updating all my drivers via driver booster and have also added Malwarebytes and Bitdefender to their respective firewall and antivirus exception lists.

Would most definitely appreciate some assistance with these issues.

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Hello @liewcake:

A request has been made to forum management to move your topic to the BSOD, Crashes, Kernel Debugging sub-forum.

As a general rule-of-thumb, the use of third-party utilities such as Driver Booster should be strictly avoided.  Instead, the hardware manufacturer's recommendations should be your final guide.

Please carefully read the content of the locked/pinned topic at Blue Screen of Death (BSOD) Posting Instructions - Windows and sequentially follow the instructions within.

Then, attach the requested files to this topic.  Some likelihood exists that updated drivers and/or firmware are required to resolve your system's issue but please await expert replies before taking any further corrective action.

Thank you.

Edited by 1PW

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· OS - Windows 10 x64 
· OEM purchased
· Age of system (hardware) - 1 month old (CPU, MB), 2 years old (GPU, Power Supply)
· Age of OS installation - 1 month old

· CPU - AMD Ryzen 3700x
· Video Card - MSI GTX 1080 Ti Founders Edition
· MotherBoard - ROG Crosshair VII Hero (WIFI)
· Power Supply - EVGA SuperNOVA 750 G2 80PLUS Gold Certified 750W

· Desktop

SysnativeFileCollectionApp.zip

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Thank you. I've alerted one of the BSOD Experts that  you've posted. It may take a while though as they're pretty busy people and have a unique skill that few others have so getting their time can sometimes be difficult.

 

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Hello @liewcake:

Please recheck the date/time within your motherboard's BIOS settings as well as in Windows 10.  The data and timestamp of the files within the archive you attached are not valid.

Is the motherboard's CMOS battery installed correctly and not depleted?

Erroneous date & timestamp example: December 30, 1979 at 23:00

Thank you.

Edited by 1PW

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Hello @1PW,

I've just checked my BIOS settings and the date/time is correctly set. My Windows 10 date/time is also correctly set. My CMOS battery is also correctly installed. What do you think could be the issue?

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Hello @liewcake:

We will need to wait for the BSOD expert/analyst.  It may simply be a heretofore issue with the SysnativeFileCollectionApp software then.

EDIT: An investigation of other computer user's archives in other forums does reveal a likely unresolved issue with the Sysnative collection utility.

Thank you for your thoroughness.

Edited by 1PW

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Hi. . .

I have processed the 5 BSOD mini kernel dumps and do believe that we are likely dealing with unknown hardware failure here because of the different bugchecks as well as the dump content. Furthermore, 2 of the dumps contain Unknown_Image in place of driver names, which tells me that some type of memory corruption is occurring. Memory corruption can be caused by a number of factors from bad RAM to a faulty hard drive; heat; over-clocking; motherboard failure; PSU problems, etc.. -- basically anything that could destabilize RAM - while a module is being loaded from the hard drive into RAM (which must occur prior to execution) or the unloading of the module from RAM and written back to the hard drive.

Summary -

BugCheck 139, {3, fffff98470925980, fffff984709258d8, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck C2, {d, ffff9e8ca537ead8, ffff9e8c, 19acf420486f9129}
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+28225 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck C2, {d, ffffe700144465b8, ffffe700, c3275eaade03b256}
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+28225 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 1E, {ffffffffc0000005, fffff80241bc7be7, ffff8d0ce3c35ec8, ffff8d0ce3c35710}
Probably caused by : NETIO.SYS ( NETIO!PplGenericAllocateFunction+1c )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck C2, {d, ffffcc0f30f39378, ffffcc0f, c19326b543a35f6d}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Malwarebytes itself was listed as the probable cause in 2 of the dumps. Please be sure that you have the most recent version of MBAM installed.

Your Intel(R) I211 Gigabit Network Connection driver was mentioned in one dump. I know that it appears to be rather new, but please check for an update -

e1r68x64.sys Thu May 23 21:02:52 2019 (5CE76CEC)

http://downloadcenter.intel.com/

Run Driver Verifier - https://www.sysnative.com/forums/threads/driver-verifier-bsod-related-windows-10-8-1-8-7-vista.29/

It must run in the background for at least 24 hours minimum.

Run memtest86+ - one stick at a time and alternate the slots - https://www.sysnative.com/forums/threads/test-ram-with-memtest-org-memtest86.24316/

Just for clarification purposes - you did reinstall Windows after the hardware changes? Was it a copy of Windows that came with the system or did you buy it (full retail edition)?

Regards. . .

jcgriff2

  

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091019-13406-01.dmp]
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Debug session time: Tue Sep 10 21:24:36.330 2019 (UTC - 4:00)
System Uptime: 0 days 1:00:23.952
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  CORRUPT_MODULELIST_0x139
FAILURE_BUCKET_ID:  CORRUPT_MODULELIST_0x139
Bugcheck code 00000139
Arguments 00000000`00000003 fffff984`70925980 fffff984`709258d8 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091019-13812-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Debug session time: Tue Sep 10 20:22:56.097 2019 (UTC - 4:00)
System Uptime: 0 days 9:46:12.720
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+28225 )
BUGCHECK_STR:  0xc2_d
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID:  0xc2_d_NETIO!NetioFreeMdl
Bugcheck code 000000C2
Arguments 00000000`0000000d ffff9e8c`a537ead8 00000000`ffff9e8c 19acf420`486f9129
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091119-13375-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Debug session time: Wed Sep 11 16:30:42.680 2019 (UTC - 4:00)
System Uptime: 0 days 5:45:09.303
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+28225 )
BUGCHECK_STR:  0xc2_d
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MBAMService.exe
FAILURE_BUCKET_ID:  0xc2_d_NETIO!NetioFreeMdl
Bugcheck code 000000C2
Arguments 00000000`0000000d ffffe700`144465b8 00000000`ffffe700 c3275eaa`de03b256
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091119-13562-01.dmp]
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Debug session time: Wed Sep 11 10:30:16.440 2019 (UTC - 4:00)
System Uptime: 0 days 13:04:47.062
*** WARNING: Unable to verify timestamp for e1r68x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1r68x64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : NETIO.SYS ( NETIO!PplGenericAllocateFunction+1c )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x1E_c0000005_NETIO!PplGenericAllocateFunction
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff802`41bc7be7 ffff8d0c`e3c35ec8 ffff8d0c`e3c35710
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\090719-13296-01.dmp]
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Debug session time: Sat Sep  7 13:12:04.963 2019 (UTC - 4:00)
System Uptime: 0 days 1:51:12.585
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xc2_d
DEFAULT_BUCKET_ID:  CORRUPT_MODULELIST_0xc2_d
FAILURE_BUCKET_ID:  CORRUPT_MODULELIST_0xc2_d
Bugcheck code 000000C2
Arguments 00000000`0000000d ffffcc0f`30f39378 00000000`ffffcc0f c19326b5`43a35f6d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  


 

 

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Hello sorry for the delay. I've been testing my system and I managed to get rid of the issues by performing a clean install of my system. I found that I was getting two types of crashes, the first caused by Malwarebytes (mwac.sys) and my network adapter driver. I wasn't too sure what the second one was being caused by (My screen would freeze with audio still being played whenever I had a game running on one monitor and a full screened video on my second monitor) and it wasn't showing up in my crash logs.

I ran memtest86+, Furmark, and Prime95 and had no issues, which led me to believe it was possibly a corrupted system file. I performed a clean install and also did not reinstall Bitdefender and have not experienced any BSODs.

I'm not too sure if the issue was caused by a conflict between Malwarebytes and Bitdefender but I've decided not to reinstall Bitdefender and save myself the hassle of going through those issues again.

Thanks again for everyone's time!

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