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WaterWolfman

Malwarebytes Windows Firewall Control Fails

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After installing the beta (Malwarebytes version: 4.0.1.31 Update package version 1.0.12941 Component pages version: 1.0.658), Malwarebytes Windows Firewall Control stopped working. Error message: Can't connect to Malwarebytes Windows Firewall Control service.

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  1. Provide a brief description of the issue
    • How did you encountered the issue and any steps to reproduce it
      • Installation of the beta software caused Malwarebytes Windows Firewall Control to stop working
    • Do you get the same result more than once if you follow the same steps? Y/N
      • I only installed the beta software once. Tried stopping and restarting Malwarebytes Windows Firewall Control. That did not fix the problem.
    • If the system crashed (aka blue screen of death or BSOD), please include the error message
      Note: we will reach out to you if we need a full memory dump
      • No, the system did not crash.
  2. Any screenshot(s) of error messages(s) or other incorrect behavior
    • Screenshot of error message
    • MBFCErrorMessage.jpg.65d6a5dfb345814ffce26bb0378ba4af.jpg

mbst-grab-results.zip

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Thanks for the file!

Please do the following:

  • Open Malwarebytes.
  • Click Settings.
  • Click Security.
  • Under Windows startup, click Advanced.
  • Turn the, "Enable self-protection early start" setting off.
  • Close Malwarebytes.


Once done, please restart the computer and check if the issue still occurs.

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Excellent. Thanks for confirming!

We have a defect filed for this issue. For now, I recommend leaving the Enable self-protection early start turned off.

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