Malwarebytes Windows Firewall Control Fails

[WaterWolfman]

After installing the beta (Malwarebytes version: 4.0.1.31 Update package version 1.0.12941 Component pages version: 1.0.658), Malwarebytes Windows Firewall Control stopped working. Error message: Can't connect to Malwarebytes Windows Firewall Control service.

[LiquidTension]

Hi @WaterWolfman,

Thanks for the report. Please carry out the "technical issue" instructions in the topic linked below so we can take a closer look at the issue.
https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
 

[WaterWolfman]

1. Provide a brief description of the issue
   • How did you encountered the issue and any steps to reproduce it
     • Installation of the beta software caused Malwarebytes Windows Firewall Control to stop working. 
   • Do you get the same result more than once if you follow the same steps? Y/N
     • I only installed the beta software once. Tried stopping and restarting Malwarebytes Windows Firewall Control. That did not fix the problem.
   • If the system crashed (aka blue screen of death or BSOD), please include the error message
     Note: we will reach out to you if we need a full memory dump
     • No, the system did not crash.
2. Any screenshot(s) of error messages(s) or other incorrect behavior
   • Screenshot of error message
   • 

mbst-grab-results.zip

[LiquidTension]

Thanks for the file!

Please do the following:

• Open Malwarebytes.
• Click Settings.
• Click Security.
• Under Windows startup, click Advanced.
• Turn the, "Enable self-protection early start" setting off.
• Close Malwarebytes.

Once done, please restart the computer and check if the issue still occurs.

[WaterWolfman]

Yes, that corrected the problem. Thank you.

[LiquidTension]

Excellent. Thanks for confirming!

We have a defect filed for this issue. For now, I recommend leaving the Enable self-protection early start turned off.