Issayo Posted September 10, 2019 ID:1334027 Share Posted September 10, 2019 Hi everyone As mentioned above, I have installed a fake copy of KMSpico and now my computer has been infected by a series of trojans, malware, and adware. Although I tried to remove everything through the use of Adwcleaner, Malwarebytes and hitmanpro, I think my computer is still not clean since there's always a notification that says my antivirus protection has been turned off right after startup. Malwarebytes detected nothing on the computer as of now so I'm not too sure what to do at this point to get rid of the remaining trojan lurking in the background. I'll attach my Farbar scanlog and the addition text file here for reference. Thank you so much in advanceFRST.txtAddition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 11, 2019 ID:1334161 Share Posted September 11, 2019 Hello Issayo and welcome to Malwarebytes, Continue with the following: Enable System Restore and create restorepoint (very important) https://www.thewindowsclub.com/system-restore-disabled-turn-on-system-restore-windows Next, Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system....https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Next, Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Let me see those logs in your reply, Thank you, Kevin fixlist.txt Link to post Share on other sites More sharing options...
Issayo Posted September 11, 2019 Author ID:1334164 Share Posted September 11, 2019 Thank you so much for your reply. However I have already perform a Windows 10 reset on my pc just hours before due to concerns that my accounts have already been compromised. There was a notification that states that there was an unrecognized login from India onto one of my accounts. I have reset all of my crucial accounts password and remove any traces of payment methods. Will all of these be enough to get rid of any remaining traces of these viruses? Even after a new installation of Windows 10? Link to post Share on other sites More sharing options...
kevinf80 Posted September 11, 2019 ID:1334167 Share Posted September 11, 2019 Did you perform a full system reset or system refresh. If reset, that is a fresh install with all personal data and installed media, programs etc removed then you should be ok. Refresh does keep personal stuff and any media, programs etc that came with the original installation. Is probably worth running FRST scan again and post fresh logs regardless of whether refresh or reset was used... Link to post Share on other sites More sharing options...
Issayo Posted September 11, 2019 Author ID:1334253 Share Posted September 11, 2019 here's the FRST and Addition log after the system refresh (or reset)Addition.txtFRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 11, 2019 ID:1334262 Share Posted September 11, 2019 Hello Issayo, Those logs are clean, you should be good to go.... Right click on FRST here: E:\Downloads\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted September 12, 2019 ID:1334549 Share Posted September 12, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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