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Sue19

Mac got infected and Malwarebytes helped

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I heard back from Support. They confirmed that it was the same Adware that shows up in the quarantine. However they also asked for the following: "While reviewing system reports, I see there is a file under /var/root/.TechResultsSearch that I need a copy to analyze with our research team. Please zip the file and provide it to us.". I was told that I have to use Terminal for getting to this file and zip it, etc. I am not a computer wizard, so this sounds quite complicated. I asked them why they might need this additional file and I am waiting for the reply.

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2 hours ago, Sue19 said:

I asked them why they might need this additional file and I am waiting for the reply.

I'm sure they need to take a look at it because it's a hidden file that is normally not found there, suspecting it could be related to some new malware or a new variant of previously known malware. 

I suspect they want you to use Terminal to do this because they prefer it to be password protected. This prevents any anti-malware software between you and their server from blocking it. Perhaps they will allow you to use Finder to compress it without a password just to see if it will go through. If you haven't done so already, just tell them you aren't comfortable using the instructions for using Terminal and see what they have to say.

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Hi @Sue19,

Please check your email inbox, I have already provided additional information about the files.

Since the file is present in root folder, we either need terminal command or a apple script to get the copy of the files.

There could be others ways too, but we normally follow simple steps to keep all users at same page.

Thank you  alvarnell for additional comments.

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Thanks adas, I uploaded the file using the script and the instructions.

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