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PUP.Optional.ItoMedia.Generic


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Every time Google Chrome syncs, I get infected with 26 PUPs called PUP.Optional.ItoMedia.Generic.  They exist in the Chrome\User\Default directory.  The only way to cure this so far is to uninstall chrome and delete the user data directory.  This is NOT a false positive.  These pups cause various havoc on the computer and take down internet explorer as well.  Does anyone have a procedure to clean these pups at the source?

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Hi,   :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.623.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Thanks

 

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