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Incompatibility errors

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If it is the same TotalAV referred to here then the issue is due to Malwarebytes classifying it as a PUP (Potentially Unwanted Program).  If you wish to continue to use the two of them together you will need to configure a few things.  First, either change how PUPs are handled system-wide in Malwarebytes via the drop-down menu under Settings>Protection for Potentially Unwanted Programs, or temporarily disable the Malware Protection component in Malwarebytes which is accessible either from the right-click context menu in the Malwarebytes tray icon or from the switch on the Dashboard tab, then install TotalAV (assuming it will install with Malwarebytes present on the system), then once that is completed, open Malwarebytes and click the Scan Now button on the Dashboard tab and allow the scan to complete.  Once it finishes, verify that all of the detected entries are related to TotalAV then click the checkbox at the top of the results list to clear/uncheck all detected items and click Next and when prompted on what to do with the remaining items, select the option to always ignore them and they will be added to your Exclusions list in Malwarebytes which will prevent those items from being detected in future scans and by Malware Protection (though any time you need to install a new version of TotalAV through an installer you will need to either exclude that installer first, or once again temporarily change PUP settings or temporarily disable Malware Protection so that it does not get detected and quarantined by Malwarebytes).

I assume there should be a similar exclusion mechanism in TotalAV, but if not then you probably will not be able to run the two of them together.

I hope this helps, and if there is anything else we might assist you with please let us know.


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By the way, I did a bit more digging and I believe I may have discovered more details about precisely why Malwarebytes may be detecting this application as PUP.  Apparently it was created by a company called SS Protect Limited who have apparently 'cloned' their software under at least 3 different names (I've confirmed Total AV, ScanGuard, and PC Protect so far, however I recall seeing many other 'clones' of this same software over the past several years when researching AVs and PUPs (I'm not a professional threat researcher, I just do so sometimes in my spare time as a hobby) and a quick Google search of any of the 3 I mentioned will reveal what I'm referring to; it's exactly the same UI just with the name changed).

I also came across this discussion which includes comments about the product, the company as well as comments on their Android version (via excerpts from the Google Play Store) and the vast majority are negative, including comments from users who actually purchased it claiming it was a scam.  Whether or not their opinions hold any weight or not is of course entirely up to you to decide, however given all of this information I can understand why Malwarebytes' Research team might decide to classify this application as PUP.

Of course with all of that said, if you still wish to use the application then the instructions above should resolve the issue, at least from the Malwarebytes side.  I don't know how the other application is preventing the two from working together, but there should be some kind of exclusions interface, allow list, or ignore list where you should be able to prevent it from objecting to Malwarebytes' presence on the system (hopefully).

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