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For the past few days my laptop has been running a tad slowly.

So, I have run ADWCLEANER several times.

Each time I get a message that I have two preinstalled elements found.

Sadly every time I run "Quarantine" I get a message that says "Preinstalled.DellUpdateForWindows10" and that they have NOT been sent to quarantine.

See Attached Images

What can I do to resolve this irritating issue?

Thank you

 

 

 

 

000 clean up.jpg

000 Scan Results.png

000 Log File.txt

Edited by fr33tux

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

If you haven't done so already, please try booting into Safe Mode and performing a scan there to see if it is successful in removing the folders or not.  You'll find instructions on how to boot into Safe Mode here.

If it still fails, please restart your system and allow it to start normally then proceed to Programs and Features and try uninstalling the Dell update program from there and hopefully that will remove the items.

Please let us know how it goes and if the issue still persists.

Thanks

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Dell Update WAS removed the third time I tried, but the Start Menu shortcuts were all still there for it.

Then it came back when I rebooted.

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