"Preinstalled.DellUpdateForWindows10"

[Purrington]

For the past few days my laptop has been running a tad slowly.

So, I have run ADWCLEANER several times.

Each time I get a message that I have two preinstalled elements found.

Sadly every time I run "Quarantine" I get a message that says "Preinstalled.DellUpdateForWindows10" and that they have NOT been sent to quarantine.

See Attached Images

What can I do to resolve this irritating issue?

Thank you

 

 

 

 

000 Log File.txt

Edited September 7, 2019 by fr33tux

[Malwarebytes]

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[exile360]

Greetings,

If you haven't done so already, please try booting into Safe Mode and performing a scan there to see if it is successful in removing the folders or not.  You'll find instructions on how to boot into Safe Mode here.

If it still fails, please restart your system and allow it to start normally then proceed to Programs and Features and try uninstalling the Dell update program from there and hopefully that will remove the items.

Please let us know how it goes and if the issue still persists.

Thanks

[jboursier]

Hello,

Can you share the file `C:\AdwCleaner\Logs\Debug.log`?

Thanks,

[DarthVitrial]

This happens to me too. Here are my logs.

AdwCleaner[C01].txt AdwCleaner[C02].txt AdwCleaner[S01].txt AdwCleaner[S02].txt AdwCleaner_Debug.log

[DarthVitrial]

Dell Update WAS removed the third time I tried, but the Start Menu shortcuts were all still there for it.

Then it came back when I rebooted.

[jboursier]

Hello,

Thank you, we're investigating here.

We'll keep you posted.

[Purrington]

Was a a solution for this issue ever determined?

 

Thank you

[jboursier]

@PurringtonYes, it should work properly since 7.4.2 (you can use the very fresh 8.0 that we just released this morning): https://malwarebytes.com/adwcleaner

Regards,

[Purrington]

Oh, oh....I think for the moment that any belief that it should work properly since 8.0 has been released may be just a tad premature.

Attached see this morning Adwcleaner log files using 8.0 released version.

 

000 Debug.txt 001 adwc.txt