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For Cheburashkable Explorer.exe issue ???

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On 12/16/2008 at 2:53 PM, nosirrah said:

I mentioned the reason , also if you restored from quarantine this reg entry it is for sure the cause of the problem .

I am making a file for you to fix what I suggested above automatically , download and unzip it somewhere easy to find . This is not an executable so you will have to change "File of type:" from "Programs" to "All files" while browsing with taskmanager for the file I created for you . Once you run it accept the merge and then reboot and report back .

fix.zip

fix.zip

Hello,

 

I have got the same problem. Same story.. So I believe your fix can resolve it (I hope for it) on my machine too.)

Can you please upload it again? I would be really thankful for this!

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@Cheburashkable     :welcome:

The thread where you first posted is from 2008.   Like close to 11 years ago.   No one can supply a "fix"  without your first providing more detail.

This post of yours will be moved.   I will PM you with the new location.   I am splitting off your posting.

Sincerely,

 

Edited by Maurice Naggar

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Hi,   @Cheburashkable

My name is Maurice. I will be helping and guiding you, going forward on this case.


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.623.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hi.

Thank you for the report.  I notice that the Windows Explorer aborts are apparently tied to a component of MS Office.

Error: (09/07/2019 10:04:04 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: MSOXEV.DLL, version: 12.0.4518.1014, time stamp: 0x45417ddb
Exception code: 0xc0000005
Fault offset: 0x00000000000038b8
Faulting process id: 0x364
Faulting application start time: 0x01d565af0239c774
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXEV.DLL
Report Id: 420513f2-d1a2-11e9-8416-50e549ab5493

 

Were you recently trying to do a self-fix  by doing some download  ?      C:\Users\Vitalik\Desktop\msoxev.dll.zip

what is that ?

 

[ 1 ]

Open an elevated Command prompt window

Use this guide  https://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

In the command prompt ( elevated) , type in  { or Copy & Paste }

sfc /scannow

 

 

 

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Hi,

 

sfc /scannow was the first thing I tried to do. But it says "Windows Resource Protection found corrupt files but was unable to fix some of them"..

 

Later I found somehow explorer.exe error in event viewer caused by msoxev.dll, so I tried to download it. :S

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Now I changed msoxev.dll in C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXEV.DLL with downloaded one and it works! Now explorer.exe is working and all desktop icons/taskbar are fine! :) Finally!

But when replacing msoxev.dll I noticed that mine is heavier (have bigger size). Will this not cause problems in the future? What info does this file stores?

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You still did not mention where you got the DLL.

This DLL seems to be related to Microsoft Office.   I could not tell you about its size or veracity.

If you ant to pursue that, you can make inquiry on the Microsoft Answers forums.

https://answers.microsoft.com/en-us/msoffice/forum

 

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That is obviously not a Microsoft venue.

 

My first question is to ask, How is Windows Explorer now ?

and

I would suggest a scan with Malwarebytes for Windows.

Do a Threat scan with it & let me know the result.

https://support.malwarebytes.com/docs/DOC-1156

 

[ B ]

Do another scan.

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

 

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Windows Explorer runs fine now and still works.

 

I did a scan with Malwarebytes for Windows right after things resolved and computer restart. - Everything is clean.

Also now I did another your suggested scan (Microsoft Safety Scanner) - And everything seems fine too.

 

I'm really happy about it. :)) Finally I can enjoy my computer without reinstalling Windows.

Thank you so much for your attention, help and support! :)

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You are very welcome.   Glad to help.

Let me relay some best practices.   Starting with Backup.   Backup is your best friend.  Make regular backups of this system on offline media.

You can delete the files I had you download.

 

Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).


Free games & free programs are like "candy". We do not accept them from "strangers".


Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.
 

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

 
Do a Windows Update.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq




Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

.

All best wishes to you.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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