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catbolynn

Transfer malwarebytes acc. to new computer

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ūüėī¬† How do I change my malwarebytes account to my new computer? My original computer died on me. I can't even turn

it on. It is dead, dead!! I had to buy a new computer and when I tried to transfer my malwarebytes acc. it kept saying there 

was a problem with my acc. and it could not be found. I even got a letter from (jhull) malwarebytes that if I didn't change

my credit card # by Sept. 24, 2019 that I will be billed for $42.72 for an account I don't recognize and the date is off as well.

It says my account is to be renewed on Sept. 24, 2019 but, my present account doesn't expire until January 22 or 24th of 2020.

So, malwarebytes (jhull) has my accounts mixed up. I presently have a trial malwarebytes account on my new PC that will not

accept my product key or my reference number.  That trial will expire in 4 days from now 9/3/2019. So, I am a little frustrated as 

I spent 7 hours trying to transfer my acc. to my new PC yesterday. Please someone help me. Thanx in advance.¬† Cathey ¬†¬†ūü§ě

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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27 minutes ago, catbolynn said:

Please someone help me. Thanx in advance.  Cathey

The only folks that can assist you is https://support.malwarebytes.com/community/consumer/pages/contact-us

If you have not already opened a ticket please do so by filling out the form at the bottom of the page.

If you have a ticket open please continue with that.

Edited by Porthos

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Greetings,

I would highly recommend signing up for an account at My.Malwarebytes.com to manage your license/subscription.  You will find instructions on how to do so in this support article.

Once that is done you should be able to deactivate your previous installation from your dead system using the website so that you can then activate the product on your current system.  If that fails to resolve the issue then please wait on Malwarebytes Support to respond to your support ticket on the helpdesk as linked above by Porthos and they should be able to get the problem corrected for you.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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By the way, once your account at My.Malwarebytes.com has been created you should be able to deactivate your license by following the instructions in this support article in the section that describes how to do so on the website.  You will also find further details on how to manage your licenses/subscriptions in this support article.

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