ChrisWi Posted September 3, 2019 ID:1332721 Share Posted September 3, 2019 We run a shopping cart software where users can create stores on a custom subdomain under our domain. According to virustotal one of our subdomains has been linked to from an infected file and the IP is loaded in your app as a result. Unfortunately this hinders checkout process for customers. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted September 3, 2019 Staff ID:1332767 Share Posted September 3, 2019 Hello, Please post your protection log, it contains the details about specific blocks. Thanks. Link to post Share on other sites More sharing options...
ChrisWi Posted September 4, 2019 Author ID:1332909 Share Posted September 4, 2019 These are screenshots from customers: I don't use the software myself. Link to post Share on other sites More sharing options...
Staff Solution Dashke Posted September 4, 2019 Staff Solution ID:1332918 Share Posted September 4, 2019 Thanks, the block on 206.189.181.52 will be removed. Link to post Share on other sites More sharing options...
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