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Chrome starts a cmd process


Jacob72
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Hello everyone,

 

Every time I start google chrome it runs a CMD process. I am not sure what the process is doing as it runs in the background and is only visible on the task manager. 

I've tried removing chrome and cleared all %appdata%/%programdata% and that seemed to have resolved the issue, but now after a weeks I can see the process once more. 

If I kill the cmd process chrome runs just fine. Is there anyway to find out what that cmd process is doing? 

 

Thank you in advance,

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Hi, Jacab72.    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

It is likely that process is the background Google Chrome updater.   Though in any event, you should first do a scan with Malwarebytes for Windows, and then if possible, another scan with antivirus  ( like Windows Defender on Windows 8.1 or 10 ....if you do not have a 3rd party brand antivirus)


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.623.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hi.  Thanks for sending the support tool report.   Lets start with the following.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Version 7.4 of Adwcleaner  detects factory Preinstalled applications too!

I  encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/.

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

Thanks.  Keep me advised.

 

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Hi.

Thanks for the Adwcleaner report.   That is a good run.  It only just picked up a couple of minor things.

I should have mentioned that any command window boxes coming up are not extraordinary.  Chrome typically has one or so Update tasks when machine has the Chrome browser.

 

We can do a different check.

I would like to have you run a different report tool, so I can review.

Please download and Save this next tool to the DESKTOP ( if possible) or else to the Downloads folder ( so you can get to it easily).
Please note that the results of the following scans are not necessarily indicative of malware on your computer.

RogueKiller Scan
Please download RogueKiller (x64) using the link below.
→ http://download.adlice.com/api?action=download&app=roguekiller&type=x64

Save the file first,
Close any running programs that you started on your own ( if any).
Double-click  RogueKillerx64.exe to run the program.
Follow the prompts. If a browser window opens, close the window.
In the HOME tab, click Start Scan.
Upon completion, a browser window may open. Close this window.
 
Important: Please do not have RogueKiller remove any detected items.
Click the HISTORY tab followed by Scan Reports.
Double-click the scan log. Click Export TXT, enter a filename and save the file to your Desktop.
Please attach the file in your next reply.


Thank you.

 

 

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Thanks

 

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