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auto renewal of subscription failed


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I've been trying to renew my subscription since Aug 20th - and there has been no information as to how I do it- nor have I been able to contact anyone that will help me renew it. It was supposed to be auto renewed - but it failed. I also supplied the email and license key that was requested regarding a ticket that I opened, but I haven't heard anything back. This is taking a long time and I want to make sure that I get the subscription renewed. I'm kind of surprised that it's taking so long to renew my subscription! On my malrewarebytes it says that the status is " Expired- temporarily extended- please update payment information -" Which I did days ago. and I have no way paying for it. Please help. thank you.

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I've been trying to renew my subscription since Aug 20th - and there has been no information as to how I do it- nor have I been able to contact anyone that will help me renew it. It was supposed to be auto renewed - but it failed. I also supplied the email and license key that was requested regarding a ticket that I opened, but I haven't heard anything back. This is taking a long time and I want to make sure that I get the subscription renewed. I'm kind of surprised that it's taking so long to renew my subscription! On my malrewarebytes it says that the status is " Expired- temporarily extended- please update payment information -" Which I did days ago. and I have no way paying for it. Please help. Thank you.

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  • Staff

Greetings,

Depending on whether your original purchase was handled/billed by Cleverbridge or 2Checkout(Avangate) it may expedite things to contact them directly while you're waiting to hear back from Malwarebytes Support.  The contact page for 2Checkout/Avangate can be found here and the contact page for Cleverbridge can be found here.

In the meantime, if you haven't done so already, please create an account at My.Malwarebytes.com by following the instructions in this support article and then you should be able to change your payment information by following the instructions in this support article.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

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