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exile360

Lifetime license shows an expiration date

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I checked the Account Details tab and it shows that my lifetime license expires in 295 days; I logged into my account and it still shows lifetime as it should.  I'm guessing it's a bug with the config in v4.

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Hi @exile360,

Thanks for the report. This isn't something we've encountered with testing.

Please do the following so we can take a closer look at the issue:

  • Enable enhanced event log data in Settings -> General.
  • Navigate to the Account Details page.
  • Run MBST log gathering and provide the mbst-grab-results.zip.
  • Send %programdata%\malwarebytes\mbamservice\config\licenseconfig.json in a Private Message.


Thank you!

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Thanks again for sending the data. The issue was with the specific key being used and not with MB4 itself.

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