Bugcheck 0x0000001a and 0x0000000a

[rickmb]

I just got 179 eventID 2 and 164 eventID 1000 in the past hour, all from Malwarebytes, along with two BSOD.

The eventID 2 entries are mostly Session "MBAMSwissArmy" failed to start with the following error: 0xC0000035 or Session "MBAMWebProtection" failed to start with the following error: 0xC0000035.

 

The eventID 1000 entries look like this:

Faulting application name: mbamservice.exe, version: 3.2.0.845, time stamp: 0x5d10ed55
Faulting module name: MBAMCore.dll, version: 3.0.0.767, time stamp: 0x5c7d3d3a
Exception code: 0xc0000005
Fault offset: 0x0000000000052fdc
Faulting process id: 0xf2c
Faulting application start time: 0x01d55c5323dd02b2
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MBAMCore.dll
Report Id: 070abc6b-80d6-4273-9cf5-c842e41983dd
Faulting package full name: 
Faulting package-relative application ID: 

 

Can I please get some advice about how to proceed?  I'm running Windows 10 Pro Version 1903.

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[rickmb]

Here are the results from the Malwarebytes Support Tool.

 

mbst-grab-results.zip

[rickmb]

Turning on Notify me of replies.

[Maurice Naggar]

Hello.

Thanks for the report.  The support tool  mb-support-1.4.1.623.exe  is on the Downloads folder.

You can use that to do a clean re-install.  There is no need to download it.

Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. Let me know if that clears up the issue or not.

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

 

[rickmb]

1 hour ago, Maurice Naggar said:

Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool.

OK I've done that and I'll let you know if problems persist.  Question is how did Malwarebytes get corrupted?

[exile360]

It probably happened during an update or while the system was shutting down.  It is uncommon but it can happen.  Malwarebytes stores most of its settings and options within configuration files stored in its data folder, so if one of them becomes corrupt it can cause issues but it's usually fixed by reinstalling the application.

[Maurice Naggar]

@rickmb   I am glad to know the clean-reinstall procedure is a success.    ☺️