Outlook, McAfee and Malwarebytes oh my

[scoutt]

Has anybody else seen that with MB and McAfee Endpoint Security installed that going into outlook, options, trust center, trust center settings, programmatic access, that Outlook states that Antivirus status is invalid. Yet when I stop Malwarebyts and restart outlook it shows the status as valid. I believe this just started happening within the last could weeks. How does one add an exception for that?

[knguyen1]

Hi @scoutt

Since you have two Anti-Virus programs, you may want to add exclusions into McAfee for our products - https://support.malwarebytes.com/docs/DOC-1652

Here is a list of McAfee items you will want to add to our exclusion list as well - https://support.malwarebytes.com/docs/DOC-3311

I suspect there may be a conflict when you have both installed. Go to your start menu, type services.msc and navigate down to Security Center. Is this set to disabled when you have both McAfee and Malwarebytes installed? Try setting it to automatic and rebooting. 

Go to your start menu and type "Virus & Threat Protection" and open that. Does it say anything like Malwarebytes or McAfee is turned on?

You may want to go to cloud.malwarebytes.com -> Settings -> Policies -> Select the Policy or Policies your machines are on -> Let Malwarebytes apply the best Windows Action Center settings based on your system (recommended). If there is a similar setting in McAfee, you may want to investigate the different options that are offered there as well. 

[scoutt]

Thanks Knguyen1,

We have had both installed for a few years now, and has been working fine. Then this started to happen. We are a on-premise only, so will those cloud exceptions still work if I added them to our exclusions?

Virus and Threat Protection page is totally blank. Doesn't state either is turned on. The Windows Security Service is disabled but I think McAfee / Windows disables that when McAfee gets installed. I cannot enable it as it is greyed out.

[knguyen1]

Hi Scoutt,

My apologies for the confusion regarding cloud as this was posted in the cloud product forums.

I do see that you just opened up a ticket through our business support channel. Let us continue troubleshooting through there as further investigation may be necessary. 

[scoutt]

Thanks Knguyen1,

I apologize if it was in the cloud section, I did not see anything about cloud when I posted. Yes, I created a ticket because even though I added the exclusions it still doesn't work correctly

[knguyen1]

No worries! I will reach out to you via e-mail shortly.

[scoutt]

I see my mistake now lol. I'll watch that the next time I post.