the Posted August 26, 2019 ID:1331237 Share Posted August 26, 2019 I have unwanted pups and pums, and I want to remove them without damaging anything. How? I came here first before doing anything a.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331256 Share Posted August 26, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Let's do one new run with Malwarebytes for Windows, using all the tips & directions as listed here. Start Malwarebytes. Click Settings. Click Protection tab & scroll down to Scan options. On the section "Potential Threat Protection" look down at the one "Potentially Unwanted Programs (PUPs)" look and make sure it is set to "Always detect PUPS ". and look down at the one "Potential Unwanted Modifications (PUM)" look and make sure it is set to "Always detect PUM ". and scroll all the way down to the section Automatic Quarantine On the line "Automatically quarantine detected malware" be sure it is ON Then once all set there, click on SCAN button Then insure Threat scan has a check mark. Then click Start scan. Review the results list. Then I would suggest you make sure all lines have a check mark To that end, if you click the very top left checkbox you can force all detected lines ( if any are detected) to be selected for removal. Be sure each line is checked. Then you can proceed to click on the blue button Quarantine selected. In Malwarebytes. Click the Reports button ( on the left ) Look for the "Scan Report" that has the most recent Date and time. When located, click the check box for it and click on View Report. Then click the Export button at the bottom left. Then select Text File (*.txt) Put in a name for that file and remember where the file is created. Then attach that file with your next reply Link to post Share on other sites More sharing options...
the Posted August 26, 2019 Author ID:1331269 Share Posted August 26, 2019 a(quarentined).txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331272 Share Posted August 26, 2019 Thanks for the scan report from Malwarebytes for Windows. This last scan shows several P U P.optional type items removed. That is a worthwhile run. Next, I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Version 7.4 of Adwcleaner detects factory Preinstalled applications too! I encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/. Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. Thanks. Keep me advised. Link to post Share on other sites More sharing options...
the Posted August 26, 2019 Author ID:1331275 Share Posted August 26, 2019 In the reports button, there were no reports for "Clean" so i just added the only report there. AdwCleaner[S00].txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331277 Share Posted August 26, 2019 Thanks. There were a number of P U P type items detected. P U P is potentially unwanted programs or add-ons. I would like to see more details. Let's get additional information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.623.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
the Posted August 26, 2019 Author ID:1331281 Share Posted August 26, 2019 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331298 Share Posted August 26, 2019 Thank you for the support tool report. I am not seeing Malwarebytes for Windows as an installed program. I have to wonder why ? I am attaching a custom script to insure that the P U P registry entries are removed from this system. This fix is for "THE" only. Please Close and save any open work files before you start this next step. It may involve a Windows Restart at the end of it. I am sending a custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair. Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) to the Downloads folder The tool named FRSTENGLISH.exe is already on the Downloads folder. Start the Windows Explorer and then, open the Downloads folder. Double click FRSTENGLISH to run the tool. If the tool warns you the version is outdated, please download and run the updated version. Click the Fix button just once, and wait. PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others. If you receive a message that a reboot is required, please make sure you allow it to restart normally. The tool will complete its run after restart. When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. Please attach the FIXLOG.txt with your reply. Fixlist.txt Link to post Share on other sites More sharing options...
the Posted August 26, 2019 Author ID:1331300 Share Posted August 26, 2019 huh. was extremely fast. nice Fixlog.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331303 Share Posted August 26, 2019 The run is good. Thanks for the log. Tell me , what is the situation now ? Link to post Share on other sites More sharing options...
the Posted August 26, 2019 Author ID:1331304 Share Posted August 26, 2019 Wow! All the PUMs and PUPs were deleted! Thanks! Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331305 Share Posted August 26, 2019 You are very welcome. I am glad to have helped you. Best practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled.https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" . Best wishes. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 26, 2019 ID:1331306 Share Posted August 26, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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