errornosignal #1 Posted August 25, 2019 Recently I was alerted that my Lifetime license, which was purchased from Amazon Digital Services, Inc., is Blacklisted.support ticket: 2695584 Share this post Link to post Share on other sites
Malwarebytes #2 Posted August 25, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
errornosignal #3 Posted August 25, 2019 Attached are the requested logs. they were also added to the previously mentioned ticket that was submitted [2695584]. mbst-grab-results.zip Share this post Link to post Share on other sites
exile360 #4 Posted August 26, 2019 Greetings, If you haven't done so already, I'd highly recommend signing up at My.Malwarebytes.com to manage your license(s). You'll find instructions on how to do so in this support article and instructions on adding a lifetime license to your account can be found in this support article. Once that is done, it may help to try resetting your license key using the Deactivate all function, then trying to activate the software with your license key once more. If that does not resolve the issue then please await a response from Malwarebytes Support to your ticket and they should be able to assist you in resolving the issue. I hope this helps and if there is anything else we might do to assist you please let us know. Thanks Share this post Link to post Share on other sites
errornosignal #5 Posted August 26, 2019 10 hours ago, exile360 said: Greetings, If you haven't done so already, I'd highly recommend signing up at My.Malwarebytes.com to manage your license(s). You'll find instructions on how to do so in this support article and instructions on adding a lifetime license to your account can be found in this support article. Once that is done, it may help to try resetting your license key using the Deactivate all function, then trying to activate the software with your license key once more. If that does not resolve the issue then please await a response from Malwarebytes Support to your ticket and they should be able to assist you in resolving the issue. I hope this helps and if there is anything else we might do to assist you please let us know. Thanks I appreciate it exile360, but no luck, since it wasn't already in there. Share this post Link to post Share on other sites
exile360 #6 Posted August 26, 2019 (edited) Understood, Malwarebytes Support will have to assist you then as they have direct access to the licensing system. Edited August 26, 2019 by exile360 Share this post Link to post Share on other sites
AdvancedSetup #7 Posted August 26, 2019 Hello @errornosignal Can you please send me a private message with your license information. I was unable to locate your license based on the provided information. Thank you Ron Share this post Link to post Share on other sites
AdvancedSetup #8 Posted August 29, 2019 Closing topic. This issue should now be resolved from our Support Team Cheers Ron Share this post Link to post Share on other sites
