Lifetime License Blacklisted [ticket 2695584]

[errornosignal 0]

Recently I was alerted that my Lifetime license, which was purchased from Amazon Digital Services, Inc., is Blacklisted.
support ticket: 2695584

[Malwarebytes 6]

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[errornosignal 0]

Attached are the requested logs. they were also added to the previously mentioned ticket that was submitted [2695584].

mbst-grab-results.zip

[exile360 398]

Greetings,

If you haven't done so already, I'd highly recommend signing up at My.Malwarebytes.com to manage your license(s).  You'll find instructions on how to do so in this support article and instructions on adding a lifetime license to your account can be found in this support article.

Once that is done, it may help to try resetting your license key using the Deactivate all function, then trying to activate the software with your license key once more.

If that does not resolve the issue then please await a response from Malwarebytes Support to your ticket and they should be able to assist you in resolving the issue.

I hope this helps and if there is anything else we might do to assist you please let us know.

Thanks

[errornosignal 0]

10 hours ago, exile360 said:

Greetings,

If you haven't done so already, I'd highly recommend signing up at My.Malwarebytes.com to manage your license(s).  You'll find instructions on how to do so in this support article and instructions on adding a lifetime license to your account can be found in this support article.

Once that is done, it may help to try resetting your license key using the Deactivate all function, then trying to activate the software with your license key once more.

If that does not resolve the issue then please await a response from Malwarebytes Support to your ticket and they should be able to assist you in resolving the issue.

I hope this helps and if there is anything else we might do to assist you please let us know.

Thanks

I appreciate it exile360, but no luck, since it wasn't already in there.

[exile360 398]

Understood, Malwarebytes Support will have to assist you then as they have direct access to the licensing system.

Edited August 26, 2019 by exile360

[AdvancedSetup 596]

Hello @errornosignal

Can you please send me a private message with your license information. I was unable to locate your license based on the provided information.

Thank you

Ron

 

[AdvancedSetup 596]

Closing topic. This issue should now be resolved from our Support Team

Cheers

Ron