John A Posted August 24, 2019 ID:1331039 Share Posted August 24, 2019 FP on MailClient.exe, installed from https://www.emclient.com/download File quarantined. FP Tracker said "No scan detections were found (Total:2)" ?? Link to post Share on other sites More sharing options...
nikhils Posted August 25, 2019 ID:1331060 Share Posted August 25, 2019 Hi @John A can you please follow the forum post below and send us the actual fp zip file the tool generates: Link to post Share on other sites More sharing options...
John A Posted August 25, 2019 Author ID:1331064 Share Posted August 25, 2019 Failed Scan results attached FP Tracker yielded the following ============================== FP Tracker - Version 1.5.0.0 ============================== Selected Scan Report: C:\ProgramData\Malwarebytes\MBAMService\ScanResults\dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.json An error occurred! Failed to create output Zip file. Check C:\Users\scugt\AppData\Local\Temp\fp_tracker\log.txt for details. Press the Enter key to exit. C:\Users\scugt\AppData\Local\Temp\fp_tracker\log.txt says 2019-08-25 15:59:38:5938 INFO - Logging started: C:\Users\scugt\AppData\Local\Temp\fp_tracker\log.txt. 2019-08-25 15:59:38:5938 INFO - Box Drive upload is disabled (neither Box path exists). 2019-08-25 15:59:41:5941 INFO - User did not pass 'ScanReport' parameter. Defaulting to latest scan report. 2019-08-25 15:59:41:5941 INFO - Checking #0 scan report: C:\ProgramData\Malwarebytes\MBAMService\ScanResults\dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.json 2019-08-25 15:59:41:5941 INFO - Found 1 detection(s). 2019-08-25 15:59:41:5941 INFO - Selected Scan Report: C:\ProgramData\Malwarebytes\MBAMService\ScanResults\dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.json 2019-08-25 15:59:46:5946 INFO - Successfully downloaded fixed.txt to C:\Users\scugt\AppData\Local\Temp\fp_tracker\fixed.txt. 2019-08-25 15:59:48:5948 INFO - Successfully downloaded ignore.txt to C:\Users\scugt\AppData\Local\Temp\fp_tracker\ignore.txt. 2019-08-25 15:59:48:5948 INFO - Finished processing detections. 2019-08-25 15:59:49:5949 ERROR - Failed to create Zip file from C:\Users\scugt\AppData\Local\Temp\fp_tracker\tmp directory to C:\Users\scugt\Desktop\fp_tracker_2019-08-25_Forum_dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.zip. Line 566. Exception calling "CreateFromDirectory" with "4" argument(s): "Could not find a part of the path 'C:\Users\scugt\Desktop\fp_tracker_2019-08-25_Forum_dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.zip'.". at System.Management.Automation.ExceptionHandlingOps.CheckActionPreference(FunctionContext funcContext, Exception exception) at System.Management.Automation.Interpreter.ActionCallInstruction`2.Run(InterpretedFrame frame) at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame) at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame) Link to post Share on other sites More sharing options...
LiquidTension Posted August 27, 2019 ID:1331392 Share Posted August 27, 2019 Hi @John A, Do you have Windows Controlled Folder Access enabled or other similar security software installed? Link to post Share on other sites More sharing options...
John A Posted August 27, 2019 Author ID:1331397 Share Posted August 27, 2019 Controlled folder access is off and no other security software installed Link to post Share on other sites More sharing options...
LiquidTension Posted August 27, 2019 ID:1331411 Share Posted August 27, 2019 Okay. Instead, please attach the C:\ProgramData\Malwarebytes\MBAMService\ScanResults\dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.json file and we'll process the false-positive this way. Thank you! Link to post Share on other sites More sharing options...
John A Posted August 27, 2019 Author ID:1331495 Share Posted August 27, 2019 Attached dfdd3ebe-c6fc-11e9-83be-c80aa97368fa.zip Link to post Share on other sites More sharing options...
LiquidTension Posted August 28, 2019 ID:1331627 Share Posted August 28, 2019 Thank you! Link to post Share on other sites More sharing options...
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