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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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    0. UI.png
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    17. Advanced.png
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    19. System Repair Progress.png
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Greetings,

According to your logs, there was an issue verifying the digital signature for one of Malwarebytes' files when it was trying to load and this is the reason for the error.  To make certain this issue is not being caused by some kind of infection please try running Malwarebytes Anti-Rootkit and if it is able to load, perform a scan with it and allow it to remove anything it detects, restarting your system if prompted to do so to complete the threat removal process.  If you encountered the same problem with that tool and it would not run then please try the special build of the tool in this topic.

Once that is complete, if the problem still remains then please try running ADWCleaner and scan with it and have it remove any threats it detects, restarting your system if prompted to do so to complete the removal process.

Try running Malwarebytes again to see if it now works properly or not.  If it still won't work then please do the following to see if it fixes the issue:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes and if the problem still persists.

Thanks

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If that redirect is still hanging around after the instructions above and the browser you're having trouble with is Chrome or Chromium based then try the instructions in this topic to see if that rectifies the situation.

If after doing all of that you're still seeing any issues, then please follow the instructions in this topic then create a new topic in the malware removal area by clicking here and post your logs and info there and one of our malware removal specialists will assist you in checking and clearing any remaining threats.

Good luck, and please let us know how it goes and if there is anything else we might assist you with.

Thanks

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