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DrZar

Programdiag.com issue?

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To whom it may concern,

I have been getting the attached kind of notification the past two days.  What if anything should I do?

Thanks!

IP issue.txt

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I installed the Malwarebytes browser extension on Chrome and haven't had the pop-up notification come up on Malwarebytes Premium since doing that, but I do still wonder if there's anything else needed to be done?

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Okay, then I got them again three times after I posted the previous post. :(  I have been having issues with IPs (172.241.69.20, 172.241.69.28, 172.241.69.4, 64.58.121.60, 64.58.126.236) that are registered via servers.com according to an online IP lookup. Is there anyway that these could be blocked from trying to access my Chrome browser?

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Okay, I will check out that link momentarily.

I had also emailed servers.com, because they host those IPs, and they apparently contacted programdiag.com who responded as follows: "We host traffic analytics and monetization platform (similliar to google analytics/ad platform). User encountered this A/V alert might be using software that use our platform for analytics/ad purposes. We don't host and don't distribute any malicious content or viruses. Our platform provide only analytics functions. We continuously monitor our servers for any kind of intrusion or malicious activity. We also performed fresh check of mentioned in abuse resources and we're completely sure that they are clean and safe.  There is also known problem when antivirus software identify our platform resources as malisious, shows deceptive messages to users and mark scripts as 'malware' but they mean 'ad-related' and provide only ad and analytics functions."  Not really sure what to make of that response...

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7 hours ago, AdvancedSetup said:

Hello @DrZar

Please follow the directions from the following topic and let me know if that corrects the issue for you.

 

Thanks

Ron

 

This didn't work

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Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Here is the most recent website blocked log.  These seem to have tapered off some since I installed the Malwarebytes Browser Extension.

Website blocked.txt

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I installed the Malwarebytes browser extension this morning. The issue seems to be solved. So far, so good.

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The block is outgoing from Google Chrome. Using the extension is a good thing, but Chrome should not be getting blocked on the regular.

I would recommend you backup, export your bookmarks for Google Chrome to an external folder outside of the Google Chrome file structure. Then perform the following cleanup routine.

 

Also, using BitTorrent is a very good way to get infected. The vast majority of BitTorrent sharing is illegal in most industrialized Countries as well. It's your computer but risking possible data infection and/or maybe a financial fine from authorities makes one wonder if it's really worth the risk. I would recommend removing it.

[BitTorrent] => C:\Users\LordZ\AppData\Roaming\BitTorrent\BitTorrent.exe [1820400 2019-06-20] (BitTorrent Inc -> BitTorrent Inc.)

Regardless, please make sure you have your data backed up to an external drive.

 

Reset your Chrome browserChrome

Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click ellipse.png.2829aeeb2aea006bc956de077091and then More tools and then Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
     
    • run_command.png
       
  • Type in (or copy/paste) the following and press Enter:    
    %localappdata%\Google\Chrome\User Data\Default\

     

  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png.00938ead26fa2bd

 

Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results

Thanks

Ron

 

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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