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serhiy_kuzan

PUP.Optional.MailRu problem

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Good day. I just can’t get rid of the problem "PUP.Optional.MailRu". This code is somehow involved in synchronizing my Google account.

Reinstalling the browser does not help. Reset to defaults too. Conditionally helps just reset Google account synchronization.

All these files are quarantined, but after rebooting appear again and so on ad infinitum.

Thanks for attention.

11.jpg

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Hi,   :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.


We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.623.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Done. I almost clicked on "Start repair" :D

I noticed that the program reacted to the following sites: dlxx.ext.terrhq.ru, where xx - number.
For example: dl18.ext.terrhq.ru, dl25.ext.terrhq.ru, dl26.ext.terrhq.ru etc.

At a local forum, users said that this is only related to the gaming capabilities of the game center - downloading and updating the game through a torrent system, a regional game server, and more.

Thanks for attention.

 

mbst-grab-results.zip

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Thank you for the report.   I have some questions for you.

Did you yourself install GameCenter ?

as far as your Email service & the Chrome browser , do you have a Email account at hxxp://mail.ru/    ?

 

In the screen grab picture you sent, all the flagged items related to Chrome browser.  The mail.ru setting in Chrome is the source of the tagging for "PUP.Optional.MailRu"

 

Lets turn off the SYNC option on Chrome.    See this article on our Malwarebytes Blog
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

 

You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

[ 2 ]

also, if you use Chrome or Firefox browser, install the Malwarebytes beta browser extension.  There is one for Chrome & another for Firefox.

To get & install the Malwarebytes beta Chrome extension,

Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

Then proceed with the setup.

 

To get & install the Malwarebytes beta Firefox extension.

Open this link in your Firefox browser: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Then proceed with the setup.

.

[ 3 ]

Use Chrome browser  to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

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1 hour ago, Maurice Naggar said:

Did you yourself install GameCenter ?

as far as your Email service & the Chrome browser , do you have a Email account at hxxp://mail.ru/    ?

 

 

1. Yes, myself.

2. Yes, i have email account on http://mail.ru/

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About Gamecenter, I presume you trust it, if you get a website block when that game is in use, you can choose to have the " terrhq.ru" block notice Ignored.

You can manually set that site to be set as a site exception.

There is a general help document on that.

https://support.malwarebytes.com/docs/DOC-1130

 

Then about the pup.optional.mail.ru   ( since you have a Email account there ) do what follows to set some "IGNORE always" settings.   Just be careful that you only do that for this specific PUP

Do a new Malwarebytes scan.  And be sure to review the List  like in your screen-image you posted at the top of this Topic.

UN_TICK the checkmark at the very top left  - the one on the grey bar at the top

This should un-tick all of the 8 lines   ( for pup.optional.mail.ru  )

Then look at the bottom right of the screen and click on the blue color button.

 

Then look carefully at the next prompt.   You want to click on the button option in the middle  that says "Ignore always"      Всегда игнорировать

That choice will set the 8 things to be ignored  so that they do not get re-tagged by the program.

 

The two things above should help you with the two issues.   Keep me advised.

Note:  You are running the Malwarebytes in Trial mode  ( trial of Premium) which is for just 2 weeks from the time of install.

After that the Premium protections will stop, unless you buy a Premium license.

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Hello.  How are things ?  Are you still with us ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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