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Tovian

Need help transferring license

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I am setting up a client's new computer - he is replacing his old one. He has a self-renewing license for MB-Premium that just renewed in April of 2019. The biggest problem is that the original eMail address that was used when the product was first installed is no longer valid - and the owner of the machine/account does not remember any details of setting up the account or any passwords. The old machine still works (limps along) and I have it with me. It seems like there used to be a way to move a MalwareBytes license without having to sing on to anything (I did it for another client a couple of years ago but that was a business account). Is there any way to capture files or reg entries that I can move to the new machine. Or, could I sign in somewhere on the new machine and have someone "perform activation magic" ??

Thanks in advance... Tovian

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BTW: I think I have the "license key". There's a string of 4 groups of 5 characters he labeled "Malware license key".

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2 minutes ago, Tovian said:

It seems like there used to be a way to move a MalwareBytes license without having to sing on to anything

Open MB on the old computer and deactivate after noting the key. You have to be on line with the old computer to do this.

Deactivate in Malwarebytes product

  1. On your device, open Malwarebytes.
     
  2. Click on My Account.
    My+Account+button.png
     
  3. Click on Deactivate License button.
    deactivate+button.png
     
  4. In the Deactivate License window, click on Yes button to deactivate.
    deactivate+yes.png

 

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1 minute ago, Tovian said:

BTW: I think I have the "license key". There's a string of 4 groups of 5 characters he labeled "Malware license key".

You can see it in the MB my account on the computer, Make sure it is correct.

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5 minutes ago, Tovian said:

Hey Porthos... you a friend of Aramis? I've used Aramis cologne for years !!

I don't use cologne often but I like that one. 

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I took the drive out of the old (laptop) computer so I could more easily transfer files to the new one. Now I'm having to "rebuild" the old one so it'll take a few more minutes.

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1 hour ago, Tovian said:

I took the drive out of the old (laptop) computer so I could more easily transfer files to the new one. Now I'm having to "rebuild" the old one so it'll take a few more minutes.

Did you deactivate MB on the OLD computer yet?? I would have done the deactivation first before even taking the old one apart.

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I have the old one back together and have completed the DE-ACTIVATION per above. What do I do next?

I'm downloading the package so I'll have a fresh/latest version when I'm ready to install on the new computer.

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