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Neat Scanning .exe file blocked

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My Neat scanning application file was blocked and I can't open it now to use it.  This is a critical application for me.  How do I unblock or reactivate so I can use it without losing any data?

See report below:

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 8/12/19
Protection Event Time: 9:05 AM
Log File: 88685f14-bd11-11e9-9412-00270e21a115.json

-Software Information-
Version: 3.8.3.2965
Components Version: 1.0.613
Update Package Version: 1.0.11972
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: System

-Ransomware Details-
File: 1
Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Neat\exec\Neat.exe, Blocked, [0], [392685],0.0.0


(end)

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Hi,

It looks like this file was blocked only and not deleted/quarantined.

Is there any possibility you don't have internet connection on that computer? This since in order to make a final determination of the file, it requires internet connection. In case there's no internet connection available, Malwarebytes blocks the file only (because of suspicious behavior) to use the better safe than sorry approach.

So I suggest you temporary disable the malwarebytes antiransomware component from the system tray. (rightclick malwarebytes icon and select to disable ransomware protection)

Then reboot, as this unlocks the file again.

After reboot, I suggest that you add an exclusion for this file for the Antiransomware engine.

* To add the exclusion, open Malwarebytes > Settings > Exclusions tab

* Below, click the button: "Add Exclusion"

* Then, select "Exclude a File or Folder" (this should be prechecked already by default)

* Click Next

* You'll see a field that says: "Specify a File or Folder" - there, click the button "Select Files..." and browse to the file you want to exclude. In your case: 

C:\Program Files (x86)\Neat\exec\Neat.exe

 

* For "How to Exclude", select: "Exclude from detection as malware, ransomware or potentially unwanted item" (this is normally also selected by default already)

* Then click the OK button below.

Then enable Malwarebytes Antiransomware again.

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