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Claud

Scan running very slow

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Hello - My scan I running very slow. What can I do? See screen shot below, 288 hours and has not even updated.

image.png.f096ccff49b76bccc30aff8bb0e75e94.png

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Greetings,

Something is definitely wrong, as the image you posted indicates that many items have been scanned, yet all of the phases of the scan still show the hourglass icon indicating that none of the phases of the scan have completed (not even the pre-scan operations such as checking for updates which is supposed to complete before the scan even starts).  I suspect that something is wrong with your Malwarebytes installation as I have never seen this behavior reported before.

Please do the following so that we may take a closer look at what is going on with your installation and hopefully find a fix for the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Thanks.  OK, to begin, please start by restarting your system.  This can sometimes correct an issue if there is a problem with one of Malwarebytes' drivers or configuration files.  After the system is restarted try running a scan with Malwarebytes again to see if it now completes normally.  If it still isn't working then please try running Malwarebytes Anti-Rootkit to see if it is able to scan your system.  If it is able to complete its scan, have it remove anything it detects and then restart your system if prompted to do so to complete the removal process.  Once that is done, try running a scan with Malwarebytes again to see if it now works properly.  If you still have trouble then please run ADWCleaner and have it scan, and again have it remove anything it detects and restart your system if prompted to do so to complete the cleanup process.

After all of that, if Malwarebytes still isn't scanning normally then please do the following:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once that is done, try running a scan with Malwarebytes again to see if the issue is now fixed.

Please let us know how it goes.

Thanks

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Hi - It looks like the ADWCleaner did the job. After running and removing some adware it cleared the Malware scan, as you can see below. 

Thanks a million!

image.thumb.png.7bf1f043901b12de2599d09e95f1d423.png

image.png

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Excellent, I'm glad ADWCleaner was able to help.  If there is anything else we might assist you with please let us know.

Thanks

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