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Ob1

Can not get past Dasboard banner asking to download installer

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Started getting this banner last week and I can't seem to get past it. HELP!

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Hi @Ob1,

I'm assuming you already have endpoints deployed? If so, are you defaulting to incognito browsing?

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Please tell me how to get around the "incognito browsing".

I manage over 150 endpoints for a client … but do not have EndPoint installed on my own computers.

Is that the problem .. Do I need to have EndPoint installed on my own computers for this to work? 

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I was just curious if you had incognito browsing set as default in chrome, and this issue would not be caused by an absence of Endpoint Protection on your machine.

Can you tell me if the account you're logging in to the Cloud Console with is assigned any groups to manage?

(you may have to do this from a different account)

You can find out by navigating to 'Settings' > Users > select your username > select 'Edit' in the upper right > you should have one or more groups assigned.

Let me know what you find!

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I do get same results no matter which computer I am using.. I have tried 3 different computers.

I am logging in as ben.kern@csi.coop. My profile has me as a "standard' administrator not super.

My profile page does not apear to have me in a default group.

This started last week . . . Wednesday... Tuesday was still good.

 

 

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I see. Can you have the SuperAdmin follow the steps I provided previously to add you to all groups you'll be responsible for managing? I suspect that will resolve the issue for you.

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That was it... Super admin added some groups and all is well.

Thanks for the assist.

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