Unable to login to windows desktop after Malwarebytes update and restart

[Snrubseoj]

Unable to login to Dell/windows laptop after Malwarebytes update and restart, updated last weekend. "Incorrect password". Please advise ASAP as I urgently need to access files.  Cheers

[Maurice Naggar]

Hello.

It may be that Windows ( for some reason or other) could not manage to get Windows loaded into your normal "profile".  That is to say, the usual user-login-profile.

Let us see if you could simply just get this machine powered off and then Restarted.

*Do unplug all devices from your computer, including: Printers, scanners, copiers, external attached devices, etc.*
*The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.*
*And if this PC is a laptop or notebook be sure it is directly connected to Power with power cord.*

Turn off your pc. By pushing the power off button.

IF the machine is a laptop or a notebook, press and Hold the button all the way down until you can hear the disc to stop spinning.

 

Wait about a minute.
Then do a power on to Restart your pc. Then let Windows load up.  Have lots of patience.