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newbie111

My computer has become extremely slow

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Since I installed Cox Gigablast and purchased Surfboard DOCSIS 3.1 modem and added Linksys AC1200 Router I intermittently got  94+ Mbps downloads speed.  But after surfing the internet my speed went down to 10 Mbps.  I had to restart the computer to get speed back up.  But now the computer just runs extremely slow and wont open emails easily.I have the Premimum version of Malwarebytes.  I also have Avast, Ccleaner and Spywareblaster.  None show a virus.  What could be wrond with my computer. Thanks newbie111.

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19 minutes ago, newbie111 said:

What could be wrong with my computer.

Please run the tool from the above automated post and attach the resulting zip file.

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Posted (edited)

Hello @newbie111

It looks like your computer crashed yesterday from the DeliveryService    C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe

It also looks like Avast antivirus is having some type of  issue.

I would suggest temporarily uninstalling Avast antivirus. Then run a disk check on your drive.

From an elevated admin command prompt type the following. Pressing the Y key to allow it to run after a reboot.

CHKDSK  C:  /F

Restart and let the disk check run.

Then see how the computer is running.

If all seems to be okay now, then go ahead and reinstall your Avast antivirus.

Thanks

Ron

 

Edited by AdvancedSetup
updated information

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Thanks, Ron

I entered CHKDSK in Cortana and CHKDSK showed up.  I ran it as administrator.  A black screen showed up and it ran several things then closed down.  I don't know if this is right.  Is there anything else for me to do to run this the way you want me to?  The computer is still running slow.

Bob

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That means nothing was found or that it repaired some things. I think you have too many programs at startup that is consuming a lot of resources from your computer.

You should disable some programs that not necessarily  has to be active when you boot up. Or remove some software that you not use, like i advice against using multiple malware or antivirus programs. This is in many ways a trap, as it is making a lot of problems and using a lot of resources from your computer.

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Thanks, I went to startup apps and found 15. I turned them all off and restarted the computer and 6 aps had again turned on, some of which I know I don't need at startup.  How do I turn these off?

I have 2 antivirus programs, Malwarebytes premium and Avast Pro.  Should I remove Avast Pro?

I'll search the computer for other programs that I can remove.

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I removed a lot of programs which I never use and found others that I don't know about.  

I found McAfee Antivirus and removed it. 

Should I send you a list of programs or apps that I don't know if they can be removed?

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My.02 worth. I would keep Avast off And use Defender and Malwarebytes as your security combo. In Addition, I would upgrade your hard drive to a SSD if at all possible. The difference is night and day in start up and program execution.

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Prices are extremely low at moment for an SSD, and there is no longer any reason to keep using an old HDD. One thing is for sure; Once you use an SSD, you never wanna go back to an old HDD. Also i would advice to de-install all bloatware from Dell on your PC. They also follow you every day you connect to internet to keep statistics about you and your computer. Updates you would want to do manually.

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Use Firefox with uBlock Origin, Ghostery and Noscript, and enjoy surfing without any problems, commercials, Malware and much faster loading of pages.

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Specially you wanna do this if you live in the US, where privacy is a big joke...

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5 minutes ago, SPDIF said:

Noscript

That has a steep learning curve for the average user. The rest are fine.

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Instead of Noscript you also can install DuckDuckGo for more privacy while surfing.

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No you can't run DISK Check from Cortana as requested.

Click on START and type in CMD

When it shows on the menu then right click and choose "Run as administrator"

Then type in the following exactly.

CHKDSK  C: /F

You should notice 2 things.

1, The command prompt should have the word Aministrator:  Command Prompt   

2. It should say it cannot run because the volume is in use. Go ahead and press the Y key to allow it to run on reboot. The press the Enter key.

Then restart the computer and let it run the disk check

image.png

 

After the reboot please do the following.

 

Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.

In PowerShell, copy and paste the command below, and press Enter

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

Please upload that file on your next reply

 

 

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Thanks again ron

 

I've deleted a lot of Bloatware and added Ghostery.

I ran CHKDSK as suggested.  I can't find the logfile on my desktop but found it on a search which shows it on my desktop? 

Below is a copy of the file.

Bob

 

TimeCreated : 8/11/2019 11:46:26 AM
Message     : 
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is OS.
              
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
                768512 file records processed.                                                        
              
              File verification completed.
                8728 large file records processed.                                   
              
                0 bad file records processed.                                     
              
              
              Stage 2: Examining file name linkage ...
                1649 reparse records processed.                                      
              
                909446 index entries processed.                                                       
              
              Index verification completed.
                0 unindexed files scanned.                                        
              
                0 unindexed files recovered to lost and found.                    
              
                1649 reparse records processed.                                      
              
              
              Stage 3: Examining security descriptors ...
              Cleaning up 10 unused index entries from index $SII of file 0x9.
              Cleaning up 10 unused index entries from index $SDH of file 0x9.
              Cleaning up 10 unused security descriptors.
              Security descriptor verification completed.
                70468 data files processed.                                           
              
              CHKDSK is verifying Usn Journal...
                2537880 USN bytes processed.                                                           
              
              Usn Journal verification completed.
              
              Windows has scanned the file system and found no problems.
              No further action is required.
              
               959858495 KB total disk space.
               122082636 KB in 371606 files.
                  159260 KB in 70469 indexes.
                       0 KB in bad sectors.
                  874367 KB in use by the system.
                   65536 KB occupied by the log file.
               836742232 KB available on disk.
              
                    4096 bytes in each allocation unit.
               239964623 total allocation units on disk.
               209185558 allocation units available on disk.
              
              Internal Info:
              00 ba 0b 00 b4 be 06 00 a2 ca 07 00 00 00 00 00  ................
              00 03 00 00 71 03 00 00 00 00 00 00 00 00 00 00  ....q...........
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              

TimeCreated : 8/11/2019 11:03:59 AM
Message     : 
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is OS.
              
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
              Cleaning up instance tags for file 0x22028.
              Cleaning up instance tags for file 0x3968c.
                768512 file records processed.                                                        
              
              File verification completed.
                8733 large file records processed.                                   
              
                0 bad file records processed.                                     
              
              
              Stage 2: Examining file name linkage ...
                1655 reparse records processed.                                      
              
                909350 index entries processed.                                                       
              
              Index verification completed.
                0 unindexed files scanned.                                        
              
                0 unindexed files recovered to lost and found.                    
              
                1655 reparse records processed.                                      
              
              
              Stage 3: Examining security descriptors ...
              Cleaning up 10290 unused index entries from index $SII of file 0x9.
              Cleaning up 10290 unused index entries from index $SDH of file 0x9.
              Cleaning up 10290 unused security descriptors.
              CHKDSK is compacting the security descriptor stream
              Security descriptor verification completed.
                70420 data files processed.                                           
              
              CHKDSK is verifying Usn Journal...
              Usn Journal verification completed.
              Correcting errors in the Volume Bitmap.
              
              Windows has made corrections to the file system.
              No further action is required.
              
               959858495 KB total disk space.
               121704700 KB in 370496 files.
                  158968 KB in 70423 indexes.
                       0 KB in bad sectors.
                  871803 KB in use by the system.
                   65536 KB occupied by the log file.
               837123024 KB available on disk.
              
                    4096 bytes in each allocation unit.
               239964623 total allocation units on disk.
               209280756 allocation units available on disk.
              
              Internal Info:
              00 ba 0b 00 2e ba 06 00 1c c6 07 00 00 00 00 00  ................
              06 03 00 00 71 03 00 00 00 00 00 00 00 00 00 00  ....q...........
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              

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It's the best its been in months.  My gigablast is working without hangups! Thanks, Ron

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Great, then if there is nothing else I'll leave you with the following suggestions to help protect and keep the computer safe going forward.

 

If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. 
If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though)

Help Secure your browsers
 
Please install uBlock Origin for your browsers to better protect your system

FireFox, ChromeOpera , SafariMicrosoft Edge
AdBlock for Internet Explorer
How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018

This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings


Delete Cookies Automatically

Cookie AutoDelete plugin
Chrome  | Firefox 

Browser push notifications: a feature asking to be abused
HTTPS Everywhere
NOTHING TO HIDE documentary

Review your email and Office choices

Quit Gmail for free encrypted email - Tutanota
Why ProtonMail Is More Secure Than Gmail
LibreOffice - Free and open source office suite

Use Password Management software

Bitwarden
KeePass Password Safe

Encrypted Instant Messenger and Voice Calls

Riot
Signal
Wickr Me

Follow-up Reading

Everything you need to know about cybercrime
10 easy ways to prevent malware infection 
Keep your data backed up

Thank you for choosing Malwarebytes  as your preferred security protection software and tell your friends and family too. We're here to help.


Ron

 

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My browser is now Waterfox with Ghostery per your suggestion.  Waterfox is a varient of Firefox.I'll look into NoScript but may old off for now.

Thanks, again Ron.  I know why I have Malwarebytes premium.

 

Bob

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