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Anti-Ransomware missing exclusions


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  • Staff

Hello @RichNeumuller

May I ask which program you are currently using? This was posted in the Endpoint Protection room which is our cloud product. I suspect since you have the ability to manually add exclusions, you are using our on-prem product, Endpoint Security. 

Are you using the unmanaged/standalone client on each of your machines? Or are all of these machines managed through the Management Console? How many machines do you have running the software?

If you prefer, I can open a ticket for you through our business support channel and continue working with you through there. We will then be able to request a sample of the files that are being detected and see about getting the files reviewed and white listed.

Please let me know how you would like to proceed! 

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