Jump to content

Adwcleaner 7.4 stuck cleaning


Recommended Posts

Adwcleaner has been stuck at cleaning "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{5669AB71-1302-4412-8DA1-CB69CD7B7324}" for six minutes with no progress. I ended up having to quit it with the task manager.

 

According to the log, this is what it was trying to remove:

***** [ Preinstalled Software ] *****

Preinstalled.DellCommand|PowerManager
Preinstalled.DellCommand|Update
Preinstalled.DellSupportAssistAgent
Preinstalled.DellUpdateforWindows10

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

  • Staff

Hello,

Please don't kill AdwCleaner.

Instead, leave it open, and follow this:

  1. Keep AdwCleaner in its current blocked state,
  2. Download Procmon from here: https://download.sysinternals.com/files/ProcessMonitor.zip
  3. Extract the zip archive to your Desktop
  4. Run Procmon.exe
  5. Procmon should start logging, click on the `Save` icon,
  6. In the prompt dialog, be sure to select "All Events", and save the file with a PML format.
  7. Attach this .pml file to your next answer.

Hopefully it's not too late, thanks,

Edited by fr33tux
Quickly sent a message to try to not be too late..
Link to post
Share on other sites

  • Staff

I edited my message just above, I wanted to send something quick before you would kill it :)

 

Quote

Instead, leave it open, and follow this:

  1. Keep AdwCleaner in its current blocked state,
  2. Download Procmon from here: https://download.sysinternals.com/files/ProcessMonitor.zip
  3. Extract the zip archive to your Desktop
  4. Run Procmon.exe
  5. Procmon should start logging, click on the `Save` icon,
  6. In the prompt dialog, be sure to select "All Events", and save the file with a PML format.
  7. Attach this .pml file to your next answer.

Hopefully it's not too late, thanks,

Thanks,

Edited by fr33tux
Link to post
Share on other sites

  • Staff

You can send me the link in DM, and I'll remove the file from Up2Share once downloaded.

It contains detailed information about running processes and their action on the system, I hope this will help us to find exactly where AdwCleaner gets stuck (we are unable to reproduce this issue unfortunately).

Let me know if you have any questions,

Link to post
Share on other sites

After about six tries it sort of worked (as in it's not finding all four things anymore but I have no proof it actually fully removed them and didn't leave many traces in the registry from when it crashed, since after the crash it no longer detected them), but no matter how many times it "successfully cleans" and reboots, it find "Preinstalled.DellUpdateForWindows" on all following scans.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.