Persistent Mailru.batbitrst

[interlitpol]

Greetings,

 

I need your help, i have run a Malwarebytes scan it detected mailru.batbitrst, i delete it, but whenever i restart the computer, it reappears again, please help me to get rid of this virus

Thank you

[Maurice Naggar]

Hi,  @interlitpol      

My name is Maurice. I will be helping and guiding you, going forward on this case.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[interlitpol]

Greetings,

 

I have run the tool as advised, and i have attached the log results file, Thank you

mbst-grab-results.zip

[Maurice Naggar]

Thank you for the report file.  The Chrome browser has 3 startup links listed.  One is for   hxxps://mail.ru/cnt/10445?gp=811570

Can you look on Chrome browser settings.   In the sections for Starup.   Then delete the mention of "mail.ru".

There are 2 other startups listed there.

Review and use this French guide at Google Support    https://support.google.com/chrome/answer/95314?hl=fr

 

Perhaps, also see    https://www.lifewire.com/change-home-page-in-google-chrome-4103616

 

I would prefer we first start with these.  Then later on we can do some other steps.   Let me know when you have done the tips here.

Cordialement,

 

[interlitpol]

Hi Maurice,

 

Thank you so much for your assistance, however i did try this method before, and it didn't work for me, i tried it now, but right after restarting and running the Malwarebytes scan it detected again the Mailru.batbitrst, i also tried the google cleaning tool, but the result is still the same

 

I appreciate your support

[Maurice Naggar]

Hello.

This Thread/topic is for member  Interlitpol only. who is the topic starter.

If you are not  Interlitpol   , do NOT post here  & do NOT use this on any other system.

 

This next custom procedure is to remove "mail.ru"  from this machine.

Please Close and save any open work files before you start this next step.  It may involve a Windows Restart at the end of it.

I am sending a   custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) to the Downloads folder

The tool named FRSTENGLISH.exe  is already on the Downloads folder.

Start the Windows Explorer and then, open the Downloads folder.


Double click FRSTENGLISH

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.

 

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt log with your next reply

Fixlist.txt

[interlitpol]

Hi Maurice,

 

Here as requested i have attached yje fixlog.txt file

 

and again, thank you so much for your support

Fixlog.txt

[Maurice Naggar]

Thank you for the Fixlog.  That is a good run.   How is the situation now as far as Chrome browser startup ?

 

Is there anything else you need at this point ?

[interlitpol]

Hi Maurice,

 

Thank you so much for your assistance, however i re-run a new scan today with Malewarebytes, and again it detects, mailrubatbitrst, i think the only way to get rid of it would be to format the machine.

[Maurice Naggar]

Good morning.   "reformatting" is way too extreme.

I need ( as the very minimum ) a copy of the last Scan log report.

[  A ]

In Malwarebytes.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.

When located, click the check box for it and click on View Report.
Then click the Export button at the bottom left.
Then select Text File (*.txt)

Put in a name for that file and remember where the file is created.

Then attach that file

[ B ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Version 7.4 of Adwcleaner  detects factory Preinstalled applications too!

I  encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/.

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

Thanks.  Keep me advised.    We can do more as needed. ( if needed).   Have faith and patience.

 

[Maurice Naggar]

Hi.  How are things ?  Did you apply all my suggestions from Sunday August 4 ?

[Maurice Naggar]

Hi.  Are you still with us?

If I do not hear back from you over the next two days, I will consider this abandoned & will be closing this case.

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks