Transferring premium to new system

[Swinden]

I have a premium version of Malwarebytes with a lifetime license. If I want to do a clean install of Windows 10 version 1903 I thought the best way to transfer Malwarebytes to this new system is
1. uninstall Malwarebytes using the Control Panel, 2. after that deactivate my device in 'My Account' which I find on the internet, 3. install Malwarebytes in the new system.
Is that right?

I ask this question because on another site I read that you just can use the tool mbam-clean-2.3.0.1001.exe
Does this tool do everything?

So, what is the most appopriate way to do this transfer?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
7. Click the Gather Logs button
   
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[Maurice Naggar]

Hi,

Do not use the tool mbam-clean-2.3.0.1001.exe

You should first of all  Deactivate the license from inside of the program itself.

You can transfer the license from a old computer to a new one. You would just first Deactivate the license on the old machine.

We have how to articles on how to do that.

Please see, online help article How-To: Deactivate or transfer the license in Malwarebytes 3

 

You may if you wish uninstall Malwarebytes  ( using the normal Windows uninstall).....but that is not a must do.  You can leave it be.

Then do your Microsoft Windows 10 version update.   You are saying you plan to do a Clean install of Windows 10

 

 

For  a new install on the new Windows pc.
Refer to KB article, How to install Malwarebytes 3. 

 

Refer to KB article, How to activate Malwarebytes 3.

 

Let me know if you need other help,

Sincerely,

[Swinden]

Thank you, that's all very clear: the most important thing to do, before doing a clean install, is to deactivate the license from within the program itself,
whether to uninstall or leave it installed, is voluntary.

I found that tool ' mbam-clean-2.3.0.1001.exe' somewhere on a site but wasn't sure about it, hence my question. Thanks for the clarification.

[Maurice Naggar]

You are welcome.   Just to be extra real clear.  De-activating the Premium license first is something very important when you will do a clean new install of Windows.

We no longer use mbam-clean.   If needed, we use the latest Support tool.