gunnhead Posted August 1, 2019 ID:1326937 Share Posted August 1, 2019 hey, for some reason malwarebytes just won't open. I've tried running in safe mode, running as admin, uninstalling and reinstalling, resetting windows and reinstalling and nothing seems to work. I got the frst thing and ran it so the docs from that are below. thanks for helping me figure this out Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 1, 2019 ID:1326977 Share Posted August 1, 2019 Hello gunnhead and welcome to Malwarebytes, I do not see any reference to Malware or Infection in your logs, one point of note however is identified "Bad Blocks" on your HDD.. Quote System errors: ============= Error: (08/01/2019 02:52:38 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:52:35 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:52:27 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:52:23 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:46:21 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:46:18 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:46:12 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (08/01/2019 02:46:09 AM) (Source: Disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. You really need to check out the HDD first before progressing any further.. Thank you, Kevin. Quote Link to post Share on other sites More sharing options...
gunnhead Posted August 1, 2019 Author ID:1327062 Share Posted August 1, 2019 what does that mean and how to i address that though? Link to post Share on other sites More sharing options...
kevinf80 Posted August 1, 2019 ID:1327104 Share Posted August 1, 2019 (edited) It means there is more than likely problems with your Hard Disk Drive... Open an elevated command prompt, selext windows key and X key together, select "Command prompt (Admin)" from the list... At the prompt copy and paste the following: chkdsk /f Hit the enter key, you will probably see the following: The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N) Use the Y, reboot and let the command run.... Re-boot again when complete. To get the log follow the instructions here: http://www.tenforums.com/tutorials/40822-chkdsk-log-event-viewer-read-windows-10-a.html Next, Please download and run SFCFix from here: www.sysnative.com/niemiro/apps/SFCFix.exe It will take about 15 minutes to process. You will be prompted to select any key to continue several times, Please do so Once the scan has completed a notepad file called SFCFix.txt will launch with the results. Please copy or attach that file to your reply... let me see those two logs... Edited August 1, 2019 by kevinf80 Link to post Share on other sites More sharing options...
kevinf80 Posted August 3, 2019 ID:1327533 Share Posted August 3, 2019 Any progress...? Link to post Share on other sites More sharing options...
kevinf80 Posted August 5, 2019 ID:1327855 Share Posted August 5, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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