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When I bought my licence, it was a lifetime one, and it is asking me to deactivate old computers, which I cannot do because I cant log in - My old email is not used anymore( switched internet providers) and email disappeared.

Support never emailed me back

What can I do

Thanks

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

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  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

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1 minute ago, ebionite1 said:

Thanks auto reply- but that didnt help.

 

The auto reply had the following that also includes what you need. Only support can fix your issue use the support link below.

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

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In that case, unfortunately your only option will be to wait on Malwarebytes Support to respond to you via email for your support ticket.

I will notify a member of the staff to look into why you haven't received a response yet.  In the meantime, please provide the ticket number so that he will be able to look it up.

@AdvancedSetup would you please check the status of this user's ticket?

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  • Root Admin

You did not directly open a support ticket. It looks like you made some type of post on Facebook - 2649194 but that was never actuated as a support ticket.

 

EDIT: The Facebook post was replied to and they asked you to open a Support Ticket. The system says there is no 4343057 ticket. Please visit the following link and create a new support ticket.

https://support.malwarebytes.com/community/contactsupport/pages/home-support

Thank you

Ron

 

Edited by AdvancedSetup
updated information
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