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Hi all,

I have obviously clicked on something and it has installed an annoying pop up. In the pop up it displays "Google Chrome - mazterize.com" with various ads. I have scanned with MB and AVG and nothing has been found. Anybody heard of this before? I have searched the net for mazterize and it point to their website but nothing about it being malware found in the search. Any help greatly appreciated.

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Hello Dragondude and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....

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Can I also see the requested logs from Malwarebytes and AdwCleaner...

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AdwCleaner[S00].txt is a scan log, it shows 35 entries as found, were they actually removed..? A clean log is listed as AdwCleaner[C00].txt Logs can be found here:

C:\AdwCleaner\Logs

Can I see that please...

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Can you run AdwCleaner one more time. When finished click Clean & Repair, post that log.

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Do you see a screen like attached after the initial scan completes...

adwcleaner3.JPG

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Select "Quarantine" tab on left side underneath "Dashboard" do any entries show as quarantined..?

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Not sure which version you mean, are you still having issues with your system..?

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The image you showed was 7.3.0 the version I have is 7.4.0.

It only happens every hour or so. It hasn't happened in a while.

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Yes my image was an old version, it was just for reference.. Does the issue only happen when you use Chrome browser..?

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Yes it does. I have tried to find any extensions that might be at fault but there is nothing new there.

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Thanks for that info, use the instructions at the following link, see if that makes any difference...

 

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Yep. Done that now. Still didn't find a threat. I will wait till tomorrow to see if anything pops up.

Thanks for your help.

Hows sunny Sunderland?

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Thanks for the update, yep catch up tomorrow. Sunny Sunderland is not so, its rainy Sunderland at present.....

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It is still happening. I have done a screen shot of the ad. There are a lot of other ads but they all have Mazterize dot com as the website.

mezterize_ad.thumb.jpg.be5abff95e95a2fb4cc786d18d0c042d.jpg

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