Jump to content

Windows Security Center

Recommended Posts

I installed Malwarebytes 3.0 trial version and I noticed in Windows Security Center under Virus and Threat Protection it says another AV was active (meaning Defender was no longer the active AV) According to this forum's FAQ's, it says: "If there is only a Microsoft antivirus registered and active, we will not register in Windows Security Center in order to preserve the benefit of layered security."

I don't have any third party AV installed. Why does the AV protection in Defender become inactive after installing Malwarebytes 3 (trial version)?  I want to purchase a subscription to the premium version but I want to be able to have the Virus and Threat protection with Microsoft Defender activated.  The FAQ's on this forum mentions something about changing a Malwarebytes 3 setting to force Malwarebytes 3 to “never register. How do you de-activate only the Malwarebytes AV security layer?           

Share this post

Link to post
Share on other sites

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team


Share this post

Link to post
Share on other sites

Hello  Fab4.

Look close at the Version of Malwarebytes currently on this box.  If it is not version 3.8.3   be sure you tell me.   Malwarebytes >> Settings >> About tab  & re-check

Version 3.8.3  should not be leading to the situation described. 

You may if you have to,   do what follows.

go into Malwarebytes.
Click Settings. Click Application tab.
Scroll down to Windows Action Center. ( see the picture-image below

IF it is now on "Let Malwarebytes apply the best" then in that case, click on the line "NEVER register Malwarebytes in the Windows Action Center".

Close the window when this is done.   Allow a minute or so.   Then re-check Security Center in Windows Settings.

Keep me advised.

Share this post

Link to post
Share on other sites

Thanks. By clicking on Never register Malwarebytes in the Windows action center de-activated the AV security layer

Share this post

Link to post
Share on other sites

OK.   Thanks for that news.   I was / am hoping to know from you that the Version on this pc  is Version 3.8.3

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.