malwarebytes identified "my.malwarebytes.com" as a fraudulent site

[anniebee7]

Three days before my malwarebytes premium was due for automatic renewal, my computer went haywire.  Malwarebytes failed to recognize my long-term password and repeated attempts to change the password were foiled because the computer would not allow my to go from my outlook.com email account (which contained the newly sent code) to the malwarebytes page requiring the code!  I tried six or seven times and was unsuccessful in acquiring a password which would allow me to access my malwarebytes account.  Also, when I conducted a scan, Malwarebytes identified itself as a "fraud"!!!  Next, I tried to run a full scan using Avira and after an hour, the computer crashed.  I went so far as to cancel my malwarebytes premium account and open a new malwarebytes account at a significantly higher price, but was still unable to access either of my malwarebytes accounts.  The only thing I know to do is to have my credit card cancel payment and use other malware protection.  i suspect that the problems I am encountering are due to some sort of Malwarebytes scam to trick customers into paying a higher rate.  How disappointing.  Malwarebytes used to be so good and reliable! 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
7. Click the Gather Logs button
   
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[Maurice Naggar]

Hello,

It is very extremely sad to read that you suspect a scam.  There is no such scheme to deny anyone rightful use.   I suspect what is going on here is a compound set of issues.

You mention email access issue. We can help to review the installation and configuration of the Malwarebytes program.

You also mentioned Avira leading to a crash.  Plus, topping all that, making a new purchase, after a cancellation.    That is all highly regrettable.  Plus not needed.

 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.