ADW 7.4.0 cannot restore from Quarantine

[Gary R]

I was interested to see the inclusion of a scan for pre-installed software include in ADWCleaner 7.4.0, so decided to test it.

Ran a scan, and it successfully identified a number of potentially unwanted packages.

Selected one that I was not bothered about losing, and quarantined it. Quarantine files were successfully created in C:\ADWCleaner\Quarantine\v1

So far so good.

However, when I tried to restore the package from Quarantine, even after selecting the appropriate entry, the Restore button was greyed out.

Why is this ?

Is there a way to manually restore the package (log details are insufficient to do so)

Please understand, that the package is dispensable, and this was just a test, however it does point to a worrying lack of testing of this particular ADWCleaner function prior to its release for public use.

 

 

 

Edited July 28, 2019 by Gary R

[Malwarebytes]

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Edited February 20, 2020 by AdvancedSetup
updated links

[1PW]

Hello @Gary R:

To your next reply to this topic, please attach only, both the latest Scan and Clean text file logs that document the PUP file that failed to restore.  Also, please specify which PUP file failed to restore from quarantine.  Typically, both text file logs are located within the C:\AdwCleaner\Logs\ directory.

Thank you.

Reference: Malwarebytes AdwCleaner Log Files

cc: @fr33tux

Edited February 20, 2020 by AdvancedSetup
updated links

[exile360]

Try restarting the system.  After an item has been quarantined it may not be possible to restore it until after a reboot in case Delete on Reboot (DOR) was set to remove any remnants of the previously detected items after system restart to prevent removing an item, restoring it from quarantine, then having it permanently deleted (with no backup copy in quarantine) after the system is restarted for the first time following a scan/remediation.  It's the same way with Malwarebytes 3 where you'll find that after removing an item with a scan, it often cannot be restored from quarantine until the system has been restarted.

[Elisabeth]

Hi @Gary R,

The quarantine button is greyed out until the scan/cleaning it's completely finished and you've closed the scan/clean results panel. Same for the settings, you won't be able so change some settings until the scan/clean is finished.

Thanks!