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The following procedure will unlock and remove the desktop.ini file that is on the desktop .   Note that that file is not in the profile that you are using.

It is likely that later on, Windows will create a new one.   That is normal.

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Set your Windows Explorer to show all files, folders.

Swipe in from the right edge of the screen, then select Search (or if you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search).

Type folder in the search box, then select Folder Options from the search results.

Select the View tab.

Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

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Please Close and save any open work files before you start this next step.  It may involve a Windows Restart at the end of it.

I am sending a   custom Fix script which is going to be used by the FRST64 tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) to the Desktop

The tool named FRST64  is already on the Desktop.

Start the Windows Explorer and then, open the Desktop folder.


Double click FRST64

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.

 

FRST_Fixl.png.c4c1c0dddcc49b11fa400590f070bd5e.png

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

With your next Reply, please attach the FIXLOG.txt

Let me know also, if you need other help.

Sincerely.

Fixlist.txt

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Thanks

 

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