I can't analize using malwarebytes

[Rupert24]

Hello fellas it's a pleasure being here again

You see, this morning i updated malwebytes to the versión 3.8.3 but now i'm seeing that every time i want to use malwarebytes to analize an specific file from click button and "analize with malwarebytes" it doesn't appear me the option, what can i do in this case? D:

[Malwarebytes]

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[exile360]

Greetings,

It's likely that during the upgrade process the shell extension DLL that Malwarebytes uses for displaying that option in Windows Explorer failed to register properly, which sometimes happens, but should be fairly easy to resolve.

Usually this can be fixed simply by performing a system reboot, however if that fails to resolve the issue then please open Malwarebytes and navigate to Settings>Application and toggle the option for adding Malwarebytes to Windows Explorer off and then on again by clicking on the switch once to toggle it off, waiting a few seconds, then clicking the switch once more to toggle it back on.  If the option still doesn't show up after that, then try restarting the system one more time and see if it returns then.

If it's still not working properly then please try the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let us know how it goes and if the issue is resolved or not.

Thanks

[Rupert24]

18 hours ago, exile360 said:

Greetings,

It's likely that during the upgrade process the shell extension DLL that Malwarebytes uses for displaying that option in Windows Explorer failed to register properly, which sometimes happens, but should be fairly easy to resolve.

Usually this can be fixed simply by performing a system reboot, however if that fails to resolve the issue then please open Malwarebytes and navigate to Settings>Application and toggle the option for adding Malwarebytes to Windows Explorer off and then on again by clicking on the switch once to toggle it off, waiting a few seconds, then clicking the switch once more to toggle it back on.  If the option still doesn't show up after that, then try restarting the system one more time and see if it returns then.

If it's still not working properly then please try the following:

 

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

Please let us know how it goes and if the issue is resolved or not.

Thanks

Hey @exile360 thank you for your answer

I'm pleased to let you know that the problem ended but only reinstalling malwarebytes and now i'm able to execute customized scans :)

Thank you for your help

[exile360]

Excellent, I'm glad to hear it.  If there's anything else we can help with please let us know.

Thanks